New Orleans Slow Internet Challenge

New Orleans,

This is your chance to get the internet you NEED.

This is your chance to get the internet you DESERVE.

The New Orleans Slow Internet Challenge is an opportunity to report slow internet service by challenging the government’s Federal Communications Commission map of internet services across the nation.  

If enough people participate, then federal money will be used to improve the internet in your home and in our city.

The deadline to report is November 1, 2023!

Instructions before you begin

To complete the questionnaire, you will need:

  1. Screenshot or photos of three Speed Test Results: three screenshots of test results from three different days. A Speed Test will measure the speed of your home internet connection. These must be taken on different days. The measurements do not need to occur on consecutive days.
  2. Make note of the time and date each speed test was conducted.
  3. Photo or scan of your last bill for internet services.

How to run a Speed Test

  1. Visit https://www.speedtest.net/
  2. Select the circle labeled 'GO'
    SpeedTestBegin
  3. The test will begin and last for about 1 or 2 minutes.
    SpeedTestRunning
  4. Results will be displayed, as shown below:
  5. Take a picture or screenshot of the results.
  6. Save the picture or screenshot, and make a note of the Date and Time of this test.
  7. After you have collected three days of tests, complete the form below.

How to take a screenshot

PC: Use the ‘Print Screen’ button (PrtSc). You’ll find it on the upper-right side of most keyboards (or next to the Space Bar on some). It will copy an image of your entire screen to the clipboard. You can then hit ‘Ctrl + V’ to paste it into a document.

Mac: Press and hold these three keys together: Shift, Command, and 3. The screenshot will save to your desktop.

iPhone: Press the side button and the volume up button (or Home button) at the same time. Quickly release both buttons. Tap the thumbnail to open it and save.

Android: Press the Power and Volume down buttons at the same time. If that doesn’t work, press and hold the Power button for a few seconds. Then tap Screenshot.

Submit Your Challenge

Please complete the questions below to be included in this Challenge. Please Note: Personal Identifiable Information (PII) such as name or IP address are protected and will not be disclosed to the public.

The deadline to report is November 1, 2023!

Your information

Your internet service

Your internet service provider (required)

Speed Test #1

Speed Test #2

Speed Test #3

Frequently Asked Questions

What is this and why should I participate?

  • This is your chance to get the internet you need.
  • This is your chance to get the internet you deserve.

The New Orleans Slow Internet Challenge is an opportunity to improve internet service by updating the government’s Federal Communications Commission map of internet services across the nation.  For New Orleans residents, it is an opportunity to report whether internet service is available, unavailable, or slow at your home address. 

If enough people participate, then federal money will be used to improve the internet in your home and in our city.

Will I need to give out my personal information?

Yes, you will be asked to provide your name, address and a copy of your most recent internet bill. However, this is considered Personal Identifiable Information (PII) and it will not be disclosed or sold to the public as part of this challenge or data portal.

Will my benefits be affected?

No, your benefits will not be affected if you enter the challenge.

Will I lose my internet service or discounts if I report?

No, there will not be any impact on your internet service or discounts because of the information you provide.

What is a speed test?

This is a test from a website that shows how fast your internet is at your home.

Use a website such as: 
https://www.speedtest.net/

Can I complete the challenge from my cellphone?

Yes, but you must be connected to the wireless network at your home.  

What if internet service is not available at all at my address? 

We will work with you to include this problem in the Challenge. 

Please email SlowInternetChallenge@nola.gov with your address so we can begin a challenge to address your internet availability.

What will happen after I submit my challenge data?

  1. The information will input into the Louisiana Broadband Challenge Map
  2. After the deadline, the internet providers can review and add rebuttal evidence.
  3. If it is not rebutted, then your location may be eligible for federal funding to improve the internet service by the provider.

What is an ISP or Internet provider?

You may hear the terms ‘ISP’ ‘Internet Service Provider’ or ‘internet provider’ which is simply the company that you pay for internet service.

These companies may sell Cable, DSL, Fiber, Wireless, Cellular and even Satellite internet service at your home address. 

The following companies sell internet service in New Orleans:

  • AT&T
  • Camelia Fiber
  • Consolidated Communications, Fiddium
  • Cox Communications
  • Fusion Cloud Services, Inc.
  • HughesNet
  • Hunt Telecommunications
  • NOLA Broadband
  • SkyCom1
  • Southern Light, LLC
  • Starlink
  • T-Mobile US
  • TPx Communications
  • Verizon
  • Viasat, Inc

Media Kit

Use this kit to spread the word in your neighborhood!

Download the Media Kit