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The City of New Orleans

Mayor Mitchell J. Landrieu

EMS Divisions

The men and women of New Orleans EMS make up a highly-trained, specialized staff that encompasses multiple divisions. Click here for a full org chart, or see individual division information below.



The Communications Division of New Orleans EMS processes 911 calls for service, provides pre-arrival instructions to the caller (i.e.: CPR, childbirth, choking, bleeding management) and dispatches EMS resources.  Communications Division staff maintains status both as a Nationally Registered Emergency Medical Technician and as a certified Emergency Medical Dispatcher. 

The Communications Division is overseen by Deputy Chief Barbara Ireland.

Warren E. McDaniel’s 911 Center

At the Warren E. McDaniel’s 911 Center for the City of New Orleans, NOEMS staff, alongside those from NOPD and NOFD, provides 911 call-taking and dispatching services for citizens and visitors in New Orleans. NOEMS is part of the Louisiana Region One Communications Plan (LAROC), the recently implemented innovative radio communications plan encompassing all Public Safety in the four parish region to ensure strong interoperable communications across parish, region, and state jurisdictions.

New Orleans EMS Communications staff processes approximately 55,000 calls for emergency medical assistance annually, using state of the art technology including Power 911 Intelligent Call-Taking work-stations, ProQA call-taking software from the International Academy of Emergency Dispatch (IAED), Motorola PremierOne Computer Aided Dispatch (CAD) and mapping.  

Non-Emergent Information and General Questions

NOLA 311 is the New Orleans online city service information site and operator-based answering service. By using 311, you can find the answers to frequent inquiries regarding EMS, such as billing questions, information about obtaining an Orleans Parish Permit, and how to file a letter of commendation or register a complaint. For live assistance, please dial 311.  You can visit the website here. Mobile phone users or persons outside of the New Orleans area may need to dial 504-658-2299.  NOLA 311 provides a prompt, courteous, and professional customer service experience to New Orleans residents, visitors, and businesses seeking general information and services.

NOLA 311 sets the benchmark for exceptional customer service through compassionate, helpful and knowledgeable staff, enabling the government to be transparent, responsive, effective, and efficient.

Planning, HR and Finance Department

New Orleans Emergency Medical Service’s Planning, HR and Finance Department manages all human resources duties, as well as issues involving infection control, department finances, and personnel matters. This department also oversees the EMS Liason to the Office of Emergency Preparedness and Homeland Security, backup Operations Director, backup EMS Assistant Medical Coordinator and field Paramedics when needed.  Department responsibilities also include the maintenance of State and Federal grants for New Orleans EMS.

The Planning, HR and Finance Department led by Deputy Chief Yolanda Wilson.


The New Orleans EMS Operation Division is responsible for all day-to-day duties and responsibilities associated with operating a municipal 911-ambulance service.  The division is responsible for the oversight of all field personnel, which includes field supervisors, and full and part time EMTs and paramedics.  Operations is also tasked with the scheduling of all unit operations, both for regular day-to-day coverage special event medical coverage. New Orleans EMS runs emergency services 24 hours a day, seven days a week to ensure the continuity of first-rate emergency care to the citizens and visitors of New Orleans, no matter what the circumstance.

The Operations Division is led by Deputy Chief Ken Bouvier.

Education and Training

The Education and Training Division is responsible for coordinating and implementing all educational and training classes, ensuring departmental quality improvement, and providing outreach and health education to the New Orleans community. Some of the classes offered to our employees include ACLS, PALS, PHTLS, PEPP, AMLS, CEVO, HAZ-MAT, Bloodborne Pathogens and all others that are required for the maintenance of national and state certification.

Education and Training also oversees a Field Training Program for monitoring field EMTs and paramedics. Field Training involves a designated Field Training Officer being available to observe and participate in field operations and offer insight and feedback to ensure that all employees, both new and old, are providing the highest level of pre-hospital medical care in accordance with departmental policy and procedure.

The Clinical Officer is part of the Education and Training Division, and is tasked with reviewing reports and identifying trends within our department in order to direct quality improvement and assurance initiatives.  The Clinical Officer also compiles data for various programs such as the CARES (Cardiac Arrest Registry to Enhance Survival) Registry, the trauma peer review committee, the Louisiana Emergency Response Network (LERN), and other entities that value sharing information and feedback with our department in order to provide the best continuous care.

New Orleans EMS's Community Outreach Program also falls under the umbrella of the Education and Training Division.  The purpose of the program is to reduce morbidity and mortality rates in New Orleans by providing health and safety education to the public we serve.  All public education and outreach initiatives are the responsibility of the Community Outreach Coordinator, and include free CPR training, child passenger safety programs, the Public Safety Explorer program, EMS T.A.S.K. Force for Kids, ambulance demonstrations and displays, and participation with various safety advocacy coalitions.

The Education and Training Division is led by Deputy Chief Lynn Ramagos, Jr.

Logistics and Special Operations


The Logistics Team is responsible for inventory, ordering and maintaining supplies and equipment, and helping maintain disaster readiness including disaster trailers, boats, medical surge bus and the command trailer. Logistics is also tasked with overseeing the field testing of new products, fleet maintenance, and the issuing and tracking of city-owned equipment.

Special Operations

The Special Operations Team is made up of New Orleans EMS paramedics and EMT's that have received specialized training in a variety of subsets of EMS.  This includes our tactical medic team, all of whom have completed training with the NOPD SWAT team, and assist NOPD in events such as hostage situations, active shooter incidents, and the serving of high-rish warrants.  New Orleans EMS Special Operations also includes Paramedics and EMTs who are trained in Swift Water Rescue, certified as Hazardous Materials Technicians, and function as part of the regional Urban Search and Rescue (USAR) team.  Our EMS Bike Team is comprised of IPMBA Certified Bike Medics, and is utilized frequently during major events, festivals, and races.  The New Orleans EMS Honor Guard is also part of the Special Operations team.

Deputy Chief Cedric Palmisano oversees the Logistics and Special Operations Division.

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Last updated: 12/30/2014 1:25:54 PM

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