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The City of New Orleans

Mayor Mitchell J. Landrieu

EMS Divisions

The men and women of New Orleans EMS make up a highly-trained, specialized staff that encompasses multiple divisions. Click here for a full org chart, or see individual division information below.



The Communications Division of New Orleans EMS processes 911 calls for service, provides pre-arrival instructions to the caller (i.e.: CPR, childbirth, choking, bleeding management) and dispatches EMS resources.  Communications Division staff maintains status both as a Nationally Registered Emergency Medical Technician and as a certified Emergency Medical Dispatcher.  The Communications Division is overseen by Deputy Chief Barbara Ireland.

Warren E. McDaniel’s 911 Center

At the Warren E. McDaniel’s 911 Center for the City of New Orleans, NOEMS staff, alongside those from NOPD and NOFD, provides 911 call-taking and dispatching services for citizens and visitors in New Orleans. NOEMS is part of the Louisiana Region One Communications Plan (LAROC), the recently implemented innovative radio communications plan encompassing all Public Safety in the four parish region to ensure strong interoperable communications across parish, region, and state jurisdictions.

New Orleans EMS Communications staff processes approximately 55,000 calls for emergency medical assistance annually, using state of the art technology including Power 911 Intelligent Call-Taking work-stations, ProQA call-taking software from the International Academy of Emergency Dispatch (IAED), Motorola PremierOne Computer Aided Dispatch (CAD) and mapping.  

Non-Emergent Information and General Questions

NOLA 311 is the New Orleans online city service information site and operator-based answering service. By using 311, you can find the answers to frequent inquiries regarding EMS, such as billing questions, information about obtaining an Orleans Parish Permit, and how to file a letter of commendation or register a complaint. For live assistance, please dial 311.  You can visit the website here. Mobile phone users or persons outside of the New Orleans area may need to dial 504-658-2299.  NOLA 311 provides a prompt, courteous, and professional customer service experience to New Orleans residents, visitors, and businesses seeking general information and services.

NOLA 311 sets the benchmark for exceptional customer service through compassionate, helpful and knowledgeable staff, enabling the government to be transparent, responsive, effective, and efficient.

Planning, HR and Finance Department

New Orleans Emergency Medical Service’s Planning, HR and Finance Department manages all human resources duties, as well as issues involving infection control, department finances and the permitting of all Orleans Parish EMS permits. This department also oversees NOEMS’s Liason personnel in the Office of Emergency Preparedness and Homeland Security, Backup Ops Director, Backup EMS Assistant Medical Coordiantor and Field Paramedics when needed. Deputy Chief Wilson is responsible for maintaining State and Federal grants for NOEMS.

The Planning, HR and Finance Department led by Deputy Chief Yolanda Wilson.


The New Orleans EMS Operation Division is responsible for all day-to-day duties in operating municipal 911-ambulance service.  This division houses all of the field personnel, which includes field supervisors, and full and part time EMTs and paramedics and is also responsible for the scheduling of all street and detail medical coverage. New Orleans EMS runs emergency services 24 hours a day, seven days a week to ensure the continuity of first-rate emergency care to the citizens and visitors of New Orleans, no matter what the circumstance.

The Operations Division is led by Deputy Chief Ken Bouvier.

Education and Training

NOEMS’s Education and Training Division is responsible for coordinating and implementing all educational and training classes, ensuring departmental quality improvement as well as outreach to the New Orleans community. Some of the classes offered to our employees include ACLS, PHTLS, PEPP, AMLS, CEVO, Haz-Mat and all others that are required for National Registry recertification.

Education and Training also offers a Field Training Program for monitoring new employees, along with arrangements made with many other agencies providing the opportunity for individuals to complete internship or gain experience through our department. Clinical Officer reviews reports and trends through our department to ensure NOEMS’s quality improvement and to gather stats for various programs such as the CARES (Cardiac arrest registry to enhanced survival) registry.

The Education and Training Division is led by Lynn Ramagos, Jr.

Community Outreach

NOEMS provides community outreach education to the community by offering CPR courses, participating in child passenger safety events, The Sudden Impact Program, The New Orleans Public Safety Explorers Program and other various public safety displays at local area schools and parks.

Logistics and Operations

The Logistics Team is responsible for inventory, ordering and maintaining supplies and equipment and helping maintain disaster readiness including disaster trailers, boats, medical surge bus and the command trailer. 

The Special Operations Team is made up of New Orleans EMS Paramedics and EMT's that are special trained as SWAT Medics, Swift Water and Dive Medics, Hazardous Materials Medics, IPMBA Certified Bike Medics and the Honor Guard.

Paramedic Cedric Palmisano currently serves as the Deputy Chief of Logistics and Special Operations for New Orleans Emergency Medical Services. In this capacity Mr. Palmisano is responsible for overseeing the field testing of new products, purchasing all supplies and equipment, purchasing and maintaining the fleet and Special Operations. 

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Last updated: 6/3/2014 5:52:49 PM

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