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The City of New Orleans

Mayor Mitchell J. Landrieu

About ITI

How we work 

Who we are

Enterprise Information

Business Analytics/Business Intelligence

Services providing ad-hoc reports and self-service reporting services from various applications.

GIS

GIS is the integration of geographical features with data associated with these features; GIS equips decision-makers with detailed information in order to make informed decisions. The City of New Orleans has several publicly available systems for mapping and data. 

Web

ITI provides high-end design and the latest Web technologies to the City of New Orleans. The service provides a methodology for building and maintaining Web applications and Web sites.

Operations

Help Desk

The Help Desk is the point of contact for all support and work orders, including but not limited to hardware and software questions, technology consulting, installations, networking questions, network connection requests, mobile devices and general troubleshooting. Every effort is made to resolve problems at the point of entry to the Help Desk; however, problems requiring specialized technical skills or those whose solution is not apparent are forwarded to tier 2 and 3 support personnel for further investigation.

Mainframe

Mainframe services are specialized services enabling portions of the City’s payroll, permitting and human re- sources processes as well as supporting services for fleet management and public safety.

Networking

ITI provides network services that keep the network up and running at optimal effectiveness and efficiency.

  • Local Area Network (LAN)
  • Wireless Local Area Network (WLAN)
  • Wide Area Network (WAN)
  • Internet Service Provider (ISP)
  • Remote Access VPN’s
  • Internet content filter
  • Network management
  • Web Outage/CMS Issue
  • Special Access/Permissions

Systems

Application Hosting

This service maintains applications to multiple entities from its data center across a wide area network by providing hardware, software and resources to support the hosting and offers on- going support of business applications

Databases

ITI provides locally hosted and supported development SQL Server data- base as well as a production SQL Server database for approved requests.

Engineering

NOLA 311

New Orleans operates a 311 call line as a non-emergency information line for the city services of New Orleans. The main function of 311 is an information source to residents with questions about city services or to report potholes, code violations, debris, and illegal dumping. In addition, the office can provide numbers for all other city departments, answer questions about street maintenance, and enroll residents in the city-assisted evacuation program.

Calls are often directed to other departments that deal with particular issues. The 311 Call Center also serves as the information center during emergencies or disasters affecting the city (the Citizen Assisted Evacuation Plan).

Project Management Office

ITI provides project management services. The goal is to deliver projects that meet customer requirements according to timelines, budgets and quality standards.

Quality Assurance/Quality Control

ITI employs quality assurance and quality control methodologies to measure and assure the quality of our projects, and quality control measure to ensure we satisfy customer expectations.

Security & Architecture

ITI ensures a secure network by providing protection against threats to the computer and network security and provides scalability, reliability and security required to control and manage servers and other networked devices.

  • E-mail spam/virus filtering
  • E-mail encryption
  • Intrusion detection
  • Intrusion prevention
  • Firewall
  • Proxy services
  • Computer password controls
  • Security policies and procedures
  • Enterprise Secure Web Filtering
  • Secure citywide authentication remote access to city applications, websites and terminal and remote desktop protocol server access
  • Security components to remotely access city internal networks.
  • Enterprise services
  • Works for a variety of popular access platforms

 
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Last updated: 1/30/2014 2:04:26 PM

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