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The City of New Orleans

Mayor Mitchell J. Landrieu

Android Install Instructions

Readiness Checklist

  1. Your new phone is active and you can browse the internet.
  2. Any City email accounts have been removed.
  3. Wireless is turned off.
  4. You’ve created an Play Store account and its username and password is readily available.

MDM Installation


1. Click the link in the ServiceDesk text message on your mobile device to download the Worx app from the Play Store.


2. Select the Worx Home by Citrix application from the Google Play Store. 

3. Click “I Agree” on the connection optimizer screen if it appears
4. Choose "Install"
5. Click Accept on the Permissions screen
6. When the download begins you’ll see the blue download progress bar.
7. Choose "Accept" to allow App permissions.
8. When installation is complete, choose "Open" and OK on any pop up.
9. When opening Worx Home for the first time, you will be asked to enter a server URL. Enter the server URL:, then press Next
10. Choose "Activate" to enable Worx Home to administrate your device.
11. Enter your network user ID and password, then press Sign On.
12. Choose “Accept” of User Agreement.
13. The following screen is displayed briefly.
14. Check the acknowledgement and confirm the Privacy Policy.
15. Select “PIN”, then create and confirm the PIN.
16. Your installation is now complete and you should be at the below screen.
17. Tap the phone’s “back” button 2 times, or until you arrive at the Home Screen. Then scroll to and click on the Email icon.
18. Uncheck the “Always Show” box and click OK.
19. You may see this scree for a short period while the phone is communicating with the mail server.
20. Enter your account password and press Done then OK.
21. Press ok on the Security Update.
22. Activate Email application by tapping on “Activate”.
23. Make the choice to Cancel or Turn on motion if it appears.
24. Click on your Inbox to see contents.
25. Your email should start downloading. You are now finished setting up your phone.  


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Last updated: 9/14/2015 4:39:19 PM

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