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The City of New Orleans

Mayor Mitchell J. Landrieu

iPhone Install Instructions

Readiness Checklist

  1. Your new phone is active and you can browse the internet.
  2. Any City email accounts have been removed.
  3. Wireless is turned off.
  4. You’ve created an App Store account and its username and password is readily available.

MDM Application Installation

1. Click the link in the ServiceDesk text message you received on your mobile device.



2. Download the Secure Hub by Citrix application from the App Store, then click Open to install when complete.

3. Click  "Allow" to get application notifications.

4. From the Secure Hub screen, enter the server name: and click "Next".

5. Enter your City computer user ID and password, then click Next. (Do not email address for ID)

6. Accept the Terms & Conditions.

7. Click “Install” on the Install Profile screen.

8. Enter your Phone password. If you do not already have a password set, you will be asked to create and verify a numeric password.

9. Click “Install” on the Warning screen.

10. Click "Install".
11. Click "Done" on the Profile Installed screen.

12. Click "Install".

13. Enter your passcode.

14. Click "Install".

15. Click "Install" on the Warning screen.

16. Click "Trust".

17. Click "Done".

18. Click "Open" to open page in Secure Hub.

19. Click "Allow".

20. Your MDM application installation is now complete.

21. Close all applications and open the Mail client, then enter your password in the popup.


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Last updated: 10/25/2016 5:08:20 PM

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