NEW ORLEANS, LA – Today, in keeping with his commitment to improve efficiency and effectiveness in City government, Mayor Mitch Landrieu released the 2013 year-end ResultsNOLA performance report. This is the City’s twelfth comprehensive performance report.
Read the ResultsNOLA report here.
"Since taking office in 2010, we have focused our resources on our top priorities. We have set goals, tracked performance and gotten results,” Mayor Landrieu said. “Moving forward, we will continue to evaluate the data in these reports and use it to improve services for our citizens."
The City issues quarterly ResultsNOLA reports that outline goals and progress towards meeting those goals. For the past three years, the reports have focused on the direct results of City government operations, primarily with measures of timeliness, such as fire department response times, and outputs, such as potholes filled. However, the year-end report shifts focus to the big picture, end results that the City hopes to achieve, for example, fewer structure fires, improved street conditions, fewer murders, more jobs, and less blight.
With the twelfth publication, for the first time the City reports on a wide variety of citywide outcomes, like the number of fatal traffic accidents, life expectancy, commute times, median income, and education levels. These outcome measures are supplemented by the City’s related operational measures, so that readers can assess the impact of City services on outcomes. The report examines trends to evaluate whether outcomes have improved or deteriorated over the past several years. To provide a clearer frame of reference for assessing the city’s condition, the report includes comparisons to similar jurisdictions, such as Baton Rouge, Atlanta, and Miami. The report also includes third-party survey results on the views of New Orleans citizens on quality of life and satisfaction with City services, such as trash pickup and parks and recreation.
The easy to understand report shows that City organizations met or exceeded a majority of performance targets, and nearly three-quarters of the citywide outcomes reported are positively trending. Among other highlights:
Homicides were down more than 19 percent in 2013, compared to 2012, and the number of murders was the lowest in nearly 30 years.
The City exceeded Mayor Landrieu’s goal of reducing the blight count in New Orleans by 10,000 units by 2014.
After decreasing substantially in 2011, compared to 2010, the number of fires remained relatively consistent in 2012 and 2013.
The city’s unemployment rate has steadily fallen since 2010, and was lower than the average in comparable jurisdictions in 2013.
Mayor Landrieu has committed to dramatically improving the accountability, transparency and performance of New Orleans City government. In January 2011, Mayor Landrieu created the Office of Performance and Accountability (OPA) to implement a performance management system in which the City sets goals, tracks performance, and gets better results through data-driven management decision-making and accountability to citizens.
In addition to the ResultsNOLA report, OPA developed a series of monthly STAT programs, or data-driven performance review meetings, for key initiatives. BlightSTAT, QualityofLifeSTAT, BottomLineSTAT ReqtoCheckSTAT, and CustomerServiceSTAT meetings are open to the public.
To view previous quarterly reports, STAT meeting presentations and a calendar with upcoming STAT meetings, go to www.nola.gov/opa.