"In less than two generations, the Internet has become a daily part of life to access education, housing, career opportunities and so much more. We know not only that 66 percent of New Orleans' lowest income residents lack home Internet, but also that 100 percent of New Orleans' wealthiest residents have home Internet. The City is being creative with the resources available to bridge this divide," Mayor Cantrell said.
The Mayor's Office has rolled out new programs to reach residents by phone because more people have smart phones than home Internet access. These programs include:
TELL CANTRELL Text Campaign
Text CITYOFYES to 504-608-5441 to participate. Residents can engage directly with the administration. From budgeting and crime to economic development, the administration wants residents' input. Bi-weekly questions to participants will start going out today, so text now!
New Social Media Platforms Launching
These new social media platforms will create more access and engagement so that the community gets more real-time information and responses to its needs. They include:
@CityOFNOLA (Facebook/Instagram/Twitter) -- Representing the people, culture and City services of New Orleans.
@311NOLA (Facebook/Twitter) -- Residents are now able to post requests about non-emergency, City-related matters on Facebook and Twitter. Constituents should tag @311NOLA. They will then receive a LIVE response from a trained 311 agent between the hours of 8 a.m. and 5 p.m., Monday through Friday.
311 agents generate service requests in the City system for an array of concerns, from streetlight outages to potholes and blight. Once a service request has been created, the constituent will be provided with a service request number and link to 311 Explorer, which allows the resident to follow the work order through completion.
Residents can also reach 311 by simply dialing 3-1-1 or (504) 658-2299 from a phone, Monday through Friday between 8 a.m. and 5 p.m.
311NOLA service includes:
Roads/Drainage
Lights/Signs/Signals
Property Maintenance
Trash Recycling
Abandoned Vehicles
Parks & Parkways
Mosquito, Termite &Rodent Control
Taxi Issues
Health-Related Requests
NORD
EMS
Join the City of New Orleans on NextDoor
Nextdoor is a powerful social media tool because it gives the City the ability to target messages by area and work directly with neighborhoods. With Nextdoor, the City of New Orleans departments such as NOLA Ready and the Mayor’s Office of Neighborhood Engagement are able to provide important information and safety updates to neighbors across New Orleans. Because Nextdoor is free for both City departments and residents to use, this is an incredibly cost-effective method to quickly and effectively communicate. Thus far, the City has over 170 neighborhoods connected on Nextdoor, representing more than 95 percent of New Orleans neighborhoods.