During monthly CustomerServiceSTAT meetings, City leaders and managers review performance results related to frequent sources of City interactions with the public, with an emphasis on 311 calls, permitting and licensing, and land use issues.
Managers use the data from CustomerServiceSTAT to identify solutions, make adjustments, and improve overall performance.
In CustomerServiceSTAT, the OPA works with departments to develop performance measures and targets, prepares the analyses and reports, coordinates the public meetings, and follows up on identified action items to improve performance.
Departments that present data and analysis at CustomerServiceSTAT include:
Safety and Permits
One Stop Shop
Taxicab and For Hire Vehicle Bureau
City Planning Commission
Bureau of Revenue
Vieux Carrè Commission
Historic District Landmarks Commission
Office of Information Technology and Innovation
CustomerServiceSTAT Meetings are generally held every first Thursday of the month. During CustomerServiceSTAT meetings, citizens can:
Review performance related to customer service to track the results that they are getting for their tax dollars, and hold officials accountable for their progress.
Submit questions and comments for discussion or assignment to departments.
All CustomerServiceSTAT Meetings are open to the public. View a calendar of all CustomerServiceSTAT meetings here.
Click on links below to download and view reports from all previous CustomerServiceSTAT meetings.
CustomerServiceSTAT-2014-11 & 12