The City of New Orleans Ground Transportation Bureau wants to ensure residents and visitors receive outstanding customer service from the “for hire” industry, including taxis, buggies, limousines, tour guides & buses
Your Rights as a Customer
You have a right to
- ride in a clean vehicle
- have a safe ride
- have a right to a courteous driver
Things To Look For
- CPNC Number – located on both front panels, the trunk and the hood of the vehicle
- Company Name – located on the driver and passenger doors as well as the trunk of the vehicle
- Information Stickers- affixed to the passenger windows (Passenger Rights & Rates)
Upon Arriving at Your Destination
Please request a receipt from the driver. The receipt should be completed by the driver and include the driver name, the company, CPNC number, and the amount tendered including any tips.
Additionally, you may provide feedback, comments, suggestions, and compliments to us here. We are committed to providing the best service possible to residents and visitors traveling to, from, and around New Orleans, and we take all feedback very seriously.
In order for a complaint to be adjudicated, a Sworn Statement should be completed by the complainant. Click on the For Hire Vehicle Complaint Link here.
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