Limited-Time Late Fee Forgiveness Program

June 1 - August 31: Waived Parking and Traffic Camera Tickets Late Fees

June 1 - August 31: Waived Sewerage & Water Board Late Fees

July 1 - September 30: Waived Documentary Tax Late Fees

The City of New Orleans is waiving late fees on past-due parking and traffic camera tickets, documentary tax and Sewerage & Water Board. This limited-time program gives you the chance to catch up and pay what you owe-without added penalties. 

 

Parking & Camera Tickets

 

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Sewerage & Water Board

 

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Documentary

 

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Parking and Camera Tickets

The City of New Orleans is offering a limited opportunity to pay delinquent parking and/or photo safety citations without late penalties. Anyone that owes money for parking tickets more than 30 days old, or photo safety citations more than 60 days old will be able to pay them minus any late fees.

This opportunity ONLY lasts June 1–August 31, 2025 and does not apply to any late penalties paid before or after the program period. All previously paid late fees are non-refundable, and full penalties and interest will be assessed after midnight on August 31, 2025. 

Check your eligibility and make payments

For questions about eligibility, call (504) 527-8799.

 

Who Qualifies

You may qualify if you have:

  • A parking ticket more than 30 days past due (as of June 1, 2025)
  • A traffic camera ticket more than 60 days past due (as of June 1, 2025)

Note: This program does not apply to NOPD-issued moving violations. For those, please visit Traffic Court.

Benefits

No late fees! Motorists will have the chance to pay initial fees only, on late parking and photo safety citations from June 1–August 31, 2025. Immobilization of vehicles will be suspended, and no vehicles will be booted during the program period.

Important Dates

  • Program runs June 1–August 31, 2025
  • Late fees paid before or after this window will not be refunded
  • ​After August 31, full penalties and enforcement (like boots/tows) may resume

How You Can Pay

  • Pay online, by phone, or in person:

    • City Hall: 1300 Perdido St., 1st Floor, Room 1W09
    • City Auto Pound: 400 N. Claiborne Ave.

Accepted Payment Methods

  • Online (PromisePay): Credit Card, Debit Card, Apple Pay, Google Pay, ACH
  • In Person: Check, Money Order, VISA or MasterCard (Cash not accepted) 

Questions

For more information, please call one of the following numbers.

  • Hearings Center - 504-658-8250
  • Parking Division - 504-658-8200

About PromisePay

The City has partnered with Promise, a trusted technology company that manages the secure, user-friendly PromisePay system. If you choose to enroll in a plan, PromisePay will help you pay over time without fees or interest. As part of the program, some eligible users may receive a legitimate text message from PromisePay inviting them to participate. These messages are part of the City’s official outreach. If you have questions about a message you receive, you can contact PromisePay directly.

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Sewerage & Water Board of New Orleans

The Sewerage and Water Board of New Orleans (SWBNO) is giving customers with past-due balances a chance to get back on track this summer— without paying late fees. From now through August 31, customers who enroll in an interest-free PromisePay payment plan will have all late fees waived before their next billing cycle.

This limited-time promotion is available to residential, multi-family, and commercial customers with past-due balances of $50 or more. Plans are interest-free, flexible, and easy to set up online, giving new customers the ability to pay down what they owe over time — without surprise charges or penalties.

Since launching its payment plan program in February 2024, more than 22,000 SWBNO customers have enrolled, and nearly 7,000 have already completed a plan and paid off their past-due balance. Nearly 90% of current plans are on track, and the program has helped recover over $15 million in payments, with nearly $24 million more currently in progress.

Customers who enroll during the summer waiver window will see late fees removed before their next bill, as long as they remain current on both their plan and new charges moving forward.

To enroll or learn more, visit https://swbno.promise-pay.com/ or call (504) 565-2905.

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Documentary Taxes

The City of New Orleans, Bureau of Treasury, is offering a limited-time opportunity to pay past-due Documentary Tax fees without any accrued interest or penalties.
 
If you owe Documentary Tax that has been outstanding for 30 days or more, you can settle your balance by paying the original tax amount only.
 
The amnesty program for delinquent Documentary Tax fees is available from July 1 through September 30,2025.
 
PLEASE NOTE: This offer does not apply to any interest or penalties paid outside of the program period. Previously paid late fees are non-refundable. Beginning October 1, 2025, all unpaid balances will be subject to full penalties and accrued interest.
 

Who Qualifies?

Documentary Tax that has been outstanding for 30 days or more

Benefits

No penalties or interest: The customer will have the opportunity to pay the original Documentary Tax fees, with no additional penalties or interest charges.

Important Dates

  • The program will be active from July 1 to September 30, 2025.
  • Late fees paid outside this period will not be eligible for a refund.
  • After September 30, all suspended accrued delinquents will be restored and reported to Louisiana Office of Debt Recovery (ODR) for collection of the full outstanding balance.

What to expect on July 1

You’ll be able to pay the full amount of Documentary Tax fee with no penalties.
 
Pay in Person
City Hall - 1300 Perdido Street
The Bureau of Treasury, Suite 1W40
 
Pay By mail
The Bureau of Treasury
Attn: Special Projects Unit
1300 Perdido St Suite 1W40
New Orleans, LA 70112
 
Accepted Payment Methods
Checks, Cashier Check, and Money Orders

Questions

For more information, please contact Special Projects Unit

Phone: 504-658-1716

Email: SpecialProjectsTreasury@nola.gov.

 

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