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The City of New Orleans

Mayor Mitchell J. Landrieu

Android Install Instructions

Readiness Checklist

1.    Your new phone is active and you can browse the internet.
2.    Any City email accounts have been removed.
3.    Wireless is turned off.
4.    You’ve created an App Store account and its username and password is readily available.


MDM Installation


 1. Click the link in the ServiceDesk text message you received on your mobile device.


 2. Download the Secure Hub by Citrix application from the App Store, then click Install when complete.


 3. Click "OK" to allow access to device information.


 4. From the Secure Hub screen, enter the server name: and click "Next".


 5. Enter your City computer user ID and password, then click Next. (Do not use email address for ID).

 6. Accept the Terms & Conditions.

 7. Click “Activate” on the Device Administrator screen.

 8. Application Enrollment check should appear.


 9. Check the check-box and Confirm on the KLMS Agent screen.


10. Application Enrollment check should appear.


11. Swipe down from the top of screen and select New email account listing. Or, click on email client from home screen.


12. Enter your password and select "OK".


13. Click "Update" on the Device security screen.


14. Click "Activate".


After successfully authentication, you should see mail downloading into your inbox.  This step may take a while, so please be patient.  If you attempt to refresh before authentication is complete, a failed connection will result.

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Last updated: 10/25/2016 5:08:19 PM

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