Language Access Complaint Form

Do you have a complaint about the City's language and communication services?

The City of New Orleans affirms its commitment to ensuring that all community members have access to City information and services. The Office of Human Rights and Equity (OHRE) seeks to uphold the belief that everyone is entitled to human rights, regardless of the language they speak. We recognize that effective communication is necessary for providing quality support and fostering a more inclusive environment. Therefore, community feedback is important to help us identify areas that need improvement and to take steps to address them going forward.

If you feel that you were unable to access vital information from the City due to unmet language needs, please complete and submit the complaint form below. Please use this form to share your experiences, concerns, and/or suggestions related to language and communication access during interactions with the City. Your input will help us better serve our community and ensure that everyone can engage with City  services, regardless of their first language or English proficiency. We appreciate your time in helping us continue to improve!

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Contact Information

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Do you give the Office of Human Rights & Equity permission to share your name and/or contact information with the involved department, if applicable? :
Would you like to be contacted about steps we take toward resolving the problem going forward?:
How would you like to be contacted if more information is needed or if you want an update? :
( ) -
What language would you prefer to receive written information in? *:
First Name Last Name Email & Phone Number
What language would you prefer to receive spoken information in?:
First Name Last Name Email & Phone Number
Is someone helping you fill out this form? :
First Name Last Name Email & Phone Number

Complaint Details

Type name of office/department here
Where did this incident occur? *:
What language(s) did you need services in? *:
Language and Communication access issues (select all that apply): :
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Did this incident happen more than once?*:
Which of the following describes how this incident directly impact you: *:
(select all that apply)
Did you inform staff from this department/agency that you needed assistance in your language? *:
(approximate, if unknown)
Service provided by

Mayor’s Office of Human Rights and Equity

(504) 658-4900
1300 Perdido Street Room 8E07 New Orleans, LA 70112

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