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The City of New Orleans

Mayor Mitchell J. Landrieu

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City releases fifth "ResultsNOLA" Quarterly Report

May 25, 2012

NEW ORLEANS, LA—Today, in delivering on his commitment to make government work better, Mayor Mitch Landrieu released the City’s ResultsNOLA report on departmental performance benchmarks for the first quarter of 2012. This is the fifth ResultsNOLA report.

The 2012 1st Quarter ResultsNOLA report can be accessed here:

“Across the city, we’re focused on results,” said Mayor Mitch Landrieu. “This quarter, we redesigned the ResultsNOLA report to make it more concise and reader-friendly. We’re working hard each day to improve services at City Hall.”

As a part of ResultsNOLA, the City issues quarterly reports that outline goals for the year and progress towards meeting those goals. The report for the first quarter of 2012, which is easy to read for the public, shows that a majority of City departments’ benchmarks are being met. Highlights include:

  • Participation of disadvantaged business enterprise in new City contracts was 38%, exceeding the city’s target of 35% for the first time.
  • Capital Projects delivered 63 of 79 active projects on schedule, meeting the target of 80%. Half way through our term and our committed projects are now 51% complete.
  • We’ve cut the response time for towing abandoned vehicles in half since January 2011.

Overall, Mayor Landrieu has committed to dramatically improving the accountability, transparency and performance of New Orleans city government. Since taking office in 2010, the Mayor has implemented a robust performance management system in the city, where the analysis of data is used to promote better results and to demonstrate the public’s return on investment for their tax dollars. Mayor Landrieu’s investments in performance management include:

A Budgeting For Outcomes process whereby all budget allocations are competitively linked to the efficient delivery of  high value services, and evaluated using performance metrics so that the public can better understand how their tax dollars are being spent;

  • STAT programs for key cross-departmental initiatives, like blight reduction, quality of life issues, revenue collection, and procurement. In Stat meetings, senior leadership meets with key department heads and program managers on at least a monthly basis to review data to understand what works, what doesn’t, and what steps need to be taken to improve. Such Stat programs include BlightStat, QualityofLifeStat, ReqtoCheckStat, and BottomLineStat; and
  • An Office of Performance and Accountability to serve as the principal office for performance measurement, analysis, and management, a Service and Innovation Team housed in the Department of Information Technology and Innovation to drive process improvement projects and value-capturing opportunities, and enhanced capacity in the Budget Department to implement the Budgeting For Outcomes system.

The ResultsNOLA report released today represents the fifth comprehensive report of each City department’s performance indicators and a continued fulfillment of Mayor Landrieu’s commitment to a better, more accountable government.

To view previous quarterly reports and other documents prepared for the STAT meetings, go to


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Last updated: 5/18/2016 2:16:01 PM

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