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The City of New Orleans

Mayor Mitchell J. Landrieu

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City of New Orleans updates residents on Isaac recovery efforts

August 31, 2012

NEW ORLEANS, LA — This morning, the City of New Orleans provided a status update on clean-up and recovery efforts as Isaac, now a tropical depression, moved out of our area and into Arkansas. Mayor Mitch Landrieu urged residents to remain patient as crews fanned out to restore power, clean up debris and repair traffic signals. He also stressed the need for continued caution as hazardous conditions remain outside and on the roadways.

 “We are now fully in the clean-up and recovery phase of this storm,” Mayor Landrieu said. “Now is not the time to let your guard down. I am urging you to let common sense and caution be the order of the day so that we can get through this emergency without injury or loss of life.”

Overnight, 11 people were brought to the hospital because of carbon monoxide poisoning caused by improper use of generators.

Landrieu said, “Let me remind you that generators should always be placed outside and never in garages or near doors or window. We have also seen several fires caused by improper use of candles.  So again, we urge you to be careful with candles and keep them away from curtains and anything that can catch fire.”

Mayor Landrieu also urged motorists to use extreme caution, as crews are working to clear debris from the streets and repair traffic signals throughout the city. Residents are asked to treat intersections with non-functioning traffic signals as a four-way stop and use an abundance of caution while driving. The NOPD will be out in full force throughout the event enforcing the law. 

The National Guard is operating three emergency Point of Distribution (POD) sites in the city where citizens can pick up critical supplies. Those locations are:

  • 5501 Read Blvd in New Orleans East near the intersection of Read and Lake Forrest Blvd;
  • 2730 Vespasian Blvd on the West Bank; and
  • 700 Poland Avenue, the Port of Embarkation in the Bywater – NOTE: line up along Chartres Street.

POD sites are open 6 am to 8 pm, or while daylight allows, until further notice. Sites will distribute water, ice, and ready-to-eat meals (MREs).  Sites will also begin distributing tarps later this afternoon. Individuals should remain in their vehicles to expedite the process.

PODs were placed in strategic areas where residents have less access to open businesses such as supermarkets and convenience stores. For a list of confirmed open businesses, visit or call the City’s 311 hotline.

The City has set up a medical special needs shelter for people who have high-risk medical conditions.  Please call 504-658-2500 for more information and to get registered. Citizens who have already registered do not need to call again.

The shelter will provide care and refuge to individuals with the following medical needs:

  • Children, adults and the elderly with asthmatic/respiratory issues who are not electrically dependent and use an inhaler (individuals should denote the number of times the used in the last 24 hours); and
  • Any level of disability and/or disease.

The City of New Orleans has deployed approximately 2,900 emergency personnel that are on the ground maintaining order and assisting with recovery.  At day break today, nearly 1,000 responders fanned out once again across the city to continue clearing debris, repairing traffic signals and street lights, and restoring power.

More than 250 Parks and Parkways and Sanitation workers and contractors are clearing debris and downed trees. They are clearing major corridors, problem areas and others identified during assessment.

Dozens of Public Works employees and contractors are restoring stop signs and street signals at intersections.

The areas in the City most impacted by the storm are outside the levee protection system. The City has dispatched crews to Lake Catherine, Irish Bayou, Fort Pike, and Venetian Isles to provide assistance and supplies as the water subsides.  Mayor Landrieu visited the area yesterday.

The City’s Emergency Operations Center, which has operated around the clock since Monday, is continuing to coordinate damage assessments and cleanup efforts. The City’s 311 hotline is also operating around the clock for residents seeking information and for residents to report street flooding, malfunctioning traffic signals or other issues of concern. The 311 hotline has received over 16,000 calls since Monday.

An emergency declaration has been declared that includes Orleans Parish for public assistance for debris removal and emergency protective measures. FEMA is not reimbursing individual home owners. For home insurance purposes, the City encourages citizens to closely track their recovery costs and activities by taking pictures and keeping all receipts and other documents.


As of this morning, just over 128,000 Entergy customers were without power in New Orleans.  Power outages or downed power lines should be reported to Entergy at 1-800-968-8243 (1-800-9OUTAGE).


All hospitals are at normal capacity and are beginning outpatient service. Contact your doctor to find out if your clinic will open.

Dialysis patients should contact their dialysis units as the majority are open and providing regular service. Dialysis patients having trouble reaching their centers can call 1-800-472-8664.

East After-Hours Urgent Care on the Methodist Hospital Campus will resume services starting at 7am tomorrow. 

The City will set up a medical special needs shelter Thursday evening for people who have high risk medical conditions.  Please call 504-658-2500 for more information and to get registered. Citizens who have already registered do not need to call again.

The New Orleans Police Department has all personnel on duty to respond to public safety issues. Additionally, 1,200 Louisiana National Guard troops are deployed city-wide in every police district to supplement uniformed patrol. As of this morning, NOPD officers had arrested 40 individuals for looting since the storm’s inception. A looting conviction carries a minimum sentence of 3 years of hard labor and a minimum fine of $5,000.

NOFD has all hands on deck to respond to calls. In the last 48 hours, NOFD has worked four one-alarm fires. Every fire will be investigated.  Since Monday, the NOFD has responded to two fires caused by candles.  NOFD is urging residents to be careful with candles and keep them away from curtains and anything that can catch fire.


  • The City has received numerous reports of downed limbs and debris. Crews have been deployed to take damage assessments and begin clean up.
  • Regular trash collection resumed today.   Regular trash pickup days will be Friday, Saturday, and Monday.


Armstrong International Airport resumed to a normal air service today, with the first passenger flights departing at 10 a.m. Travelers should check with their airlines for information about departures and arrivals.


  • RTA resumed limited services today, with 16 bus lines running from 6am to 7:30pm. Streetcar service remains closed as crews clear debris from the routes. An updated list of operating bus lines can be found at
  • ALL vehicles must be moved off neutral ground by 1 p.m. today. Violators will be towed.


  • City Hall will be reopened on Tuesday, September 4
  • City libraries: The Main Library has resumed normal business hours starting today, Friday, August 31 from 10am to 5pm.  The Martin Luther King Jr. and Central City libraries, both normally open on Fridays will follow the schedules of the schools in which they are located, and remain closed until Tuesday, September 4th. All other NOPL locations, which are normally closed on Fridays, will reopen on Saturday, September 1st, operating their normal 10am to 5pm schedule.
  • Public, Catholic and private schools will resume on Tuesday, September 4
  • Colleges and universities will resume on Tuesday, September 4


  • Cars violating towable parking regulations in the French Quarter this weekend will be towed.  This includes blocking fire hydrants, fire zones,  driveways, and parking within 20 feet of intersections.
  • ALL vehicles must be moved off neutral ground by 1 p.m. today. Violators will be towed.

Citizens are encouraged to sign up for email and text message alerts by going to This service allows city officials to contact citizens during emergencies, which includes life-threatening weather events, evacuation or shelter in place information, and other pertinent emergency information. In addition to the website, the City operates a twitter handle:  @nolaready.


  • For life threatening emergencies, call 911
  • To report a non-life threatening problem or to get information, call 311
  • Non-life threatening crime, call 504-821-2222
  • Sewerage and Water Boards 24/7 line, call 504-529-2837
  • To report power outages, call 1-800-968-8243 (1-800-9OUTAGE)
  • Report levee issues on the East Bank to Orleans Levee District Police at 504-283-9800 and on the West Bank call the Southeast Louisiana Flood Protection Authority West at 504-340-0318
  • For questions about insurance issues, contact the Louisiana Department of Insurance at 1-800-259-3000 or email
  • To report price gouging, contact the Attorney General’s office at 1-800-351-4889.


  • The Southern Decadence Festival will go on this weekend
  • Tulane University’s home football game will be played at the Superdome this Saturday.
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Last updated: 5/18/2016 2:31:07 PM

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