December 8, 2020 | From City of New Orleans
City Hall Spotlight: Ann Macdonald
WHAT NEW ORLEANS NEIGHBORHOOD DO YOU LIVE IN/WHERE DID YOU GROW UP?
My house is in Vascoville, the neighborhood. I’ve lived there my entire life. Growing up we called it Boscoville. I love Chilly Gentilly - it is centrally located and many of my neighbors are second and third generation residents. New Orleans’ culture is built in neighborhoods like Vascoville that are rich in tradition.
TELL US ABOUT YOUR CAREER PATH.
When I was in high school, I wanted to be an actress. I was very active in student government and the drama club (I was voted most leadership in the senior superlatives). My parents did not see a way forward for that dream and definitely did not support it. In college, I majored in business management and got a job with the City’s Housing Department in the late eighties, where I worked before taking a position as the Secretary of Recreation in 1994. I worked at NORD for seven years prior to transferring to Parks and Parkways in 2001. I became the Director of Parks and Parkways in May of 2002 and, as the saying goes, the rest is history. Having the opportunity to lead a City agency for almost 18 years has been an honor. I often tell my co- workers the work we do impacts every citizen and visitor.
WHAT ARE SOME OF THE TOUGHEST DECISIONS YOU'VE HAD TO MAKE AS THE DIRECTOR OF PARKS AND PARKWAYS?
Budget decisions are also difficult, although I recognize these challenges impact all city departments. Municipalities around the country deal with the need to do more with less every day. I knew early on in my tenure that it was necessary to literally get down into the weeds to understand every aspect of Parks and Parkways so that I understand the consequence of every budget decision. These decisions impact the workforce, equipment and the quality of life for the entire city.
Making a decision to terminate an employee is always tough. I tell employees all the time we do not hire without a plan to terminate, but that we have numerous counselling sessions and try our best to course correct before it reaches that point.
WHAT ARE YOU MOST PROUD TO HAVE ACCOMPLISHED WHILE WORKING FOR THE CITY (OR AS THE DIRECTOR OF YOUR DEPARTMENT)?
Being a part of rebuilding the department post Katrina is one of my greatest accomplishment while working for the City. At one point, we were down to 75 employees (from 250), our campus was flooded, and every building was uninhabitable, including our greenhouse. The buildings were restored in 2014, and we are also back in the greenhouse. Having a functional place to work does wonders for morale.
I am most proud of the fact I made a conscious effort to hire former offenders, in addition to individuals who have dealt with substance abuse, offering an opportunity for them to turn their lives around and positively impact their entire family. We also provide a space where mistakes do not mean the end. Demonstrating to employees that you support them through challenges builds confidence, loyalty and a dedicated workforce. Everybody is different and leaders are required to use a variety of approaches to inspire.
Additionally, Parks and Parkways completed a citywide Tree Inventory for the first time in over 25 years.
WHAT ADVICE WOULD YOU GIVE ANYONE WHO IS INTERESTED IN WORKING IN MUNICIPAL GOVERNMENT?
Remember who you work for ultimately. We are all here to serve the people of this unique, diverse and culturally rich city. Gratitude and glory may never come with this work. Many days I felt like I was on a hamster wheel but when an opportunity presents itself to make a difference, you feel absolute joy. Strive for small victories every day in pursuit of incremental change.
Represent your agency by being an informed advocate, and when given the opportunity to impact decisions, make sure that they are data-driven. Having power means you are responsible for finding solutions. Recognize that the opportunity to help an employee, a colleague and a citizen is energizing. You must also have the courage to speak up when asked to do the impossible but even then, come up with a compromise. Do not let what you can’t do negatively impact what you can do!
WITH RETIREMENT ON THE HORIZON, HOW DO YOU HOPE TO SPEND YOUR NEWFOUND FREE TIME?
Doing whatever I want to do (LOL)… I will continue to contribute by volunteering for city initiatives if needed. Honestly, carrying one cell phone or no cell at all will be FREEING. I will have an opportunity to empty my bucket list which includes a great deal of travel and home improvement projects.
WHAT IS YOUR FAVORITE THING ABOUT NEW ORLEANS?
It’s home, nobody is a stranger and the food is amazing 😊. With all the challenges, I feel the city wrapped around me like amour, I absolutely love this place.