About Us

The Office of Performance and Accountability (OPA) serves as the City's central hub for data analytics and performance management. By transforming raw data into actionable insights, we help city departments operate more efficiently, make informed decisions, and better serve our residents.

Our Purpose

We believe that good data leads to good decisions. OPA uses data to improve city operations, inform policy decisions, and increase transparency—working toward a future where city government delivers services equitably, effectively, and sustainably.

Our Approach

We combine rigorous analysis with creative problem-solving to tackle the City's most pressing challenges. Through collaboration with city employees and community partners, we ensure our work reflects real-world expertise. Every project is chosen strategically to maximize impact while advancing equity throughout our community.

 

How We Drive Change

OPA's current focus includes the tracking of ARPA spending and services offered by the Office of Business and External Services (OBES).

• ARPA - a collection of dashboards is available HERE. These visuals track spending across 58 special projects that have been selected to receive ARPA funding, focused on the following:
  • Safe and healthy communities
  • Reliable and sustainable infrastructure
  • Resources and opportunities for the City's youth
• Enforcement - See dashboard HERE. Includes:
  • Code Enforcement
  • Zoning Enforcement
  • Historic Districts Landmarks Commission (HDLC) Enforcement
  • Vieux Carré Commission (VCC) Enforcement
  • Alcohol Beverage Outlets (ABOs) Enforcement
  • Short Term Rentals (STRs) Enforcement
• Licensing & Permitting  - See dashboard HERE. Includes:
  • Occupational Business licenses
  • Residential and commercial permits including the following types:
    • Accessory structure
    • Construction loop
    • Demolition
    • Mechanical fuel
    • Mechanical HVAC
    • New construction
    • Renovation (non-structural)
    • Renovation (structural)
    • Repair/replacement/addition
    • Service/circuit/feeder

Equitable Business Opportunity (EBO) Scorecard 

• In response to an ordinace passed in early 2023, OPA was tasked with creating a scorecard that provides an evaluation the city's progress towards equity goals related to contracting and spending
• A letter grade is assigned to each department representing it's progress in achieving a goal of 35% of contractual dollars awarded to DBE contractors.