Overview
Welcome to the City of New Orleans Streetlighting page. Here, you will find information about streetlight status, how to report issues, and improvement projects keeping our city safely illuminated.
Streetlight System
The Department of Public Works manages over 54,000 streetlights on interstates, highways, and state roads. Our streetlight system includes various components such as fixtures, poles, wiring, and junction boxes.
Interstate Streetlight System
The city maintains the streetlights on the interstate. Since January 2024, DPW has been coordinating weekly with the Louisiana Department of Transportation and Development (LADOTD) to schedule necessary lane closures for streetlight repairs on the interstate.
It is important to remember that interstate streetlights repair times vary based on the availability of traffic control personnel and approvals from the Louisiana Department of Transportation and Development (LADOTD) for lane closures.
Click here to check the current status of interstate streetlights.
Report a Broken or Malfunctioning Streetlight
To report a broken or malfunctioning streetlight, call NOLA311 or (504) 658-2299, or visit the NOLA311 website at nola311.org. When reporting, please provide:
- The nearest physical address or intersection
- A description of the issue
- Your contact information for follow-up
What Happens After You Report:
Once reported, you will receive a ticket number. Use this number to check the status of your request online. Typically, general repairs for city streetlight issues take about 45 days, depending on the complexity of the work and the availability of materials. Major repairs, such as underground issues, may take longer.
Requesting New Streetlights
DPW is currently undertaking a citywide Streetlighting Master Plan ititiative, This plan will identify locations that may call for additional lighting in addition to identifying areas that are oversaturated with lights. . Upon receipt of the accepted master plan, DPW will begin to strategically address areas where potential lighting adjustments have been identified.
For those interested in enhancing security and visibility around their home or commercial setting, Entergy offers a program called Entergy Security Lighting. This program provides cost-effective and worry-free security lighting solutions. For more information, visit Entergy | Security Lighting.
Banner Permits
The Streetlight Banner Program allows local organizations to promote events through banners on city streetlights. For more information and to apply for a permit, visit our Banner Permit Application Page.
Frequently Asked Questions
No. The Department of Public Works maintains the streetlight assets in the city, but not park lighting or security lighting.
When reporting a streetlight outage, please be prepared to provide the 311 Customer Service Agent your name and phone number in case additional information about your complaint is needed at a later date. Please also provide the nearest physical address of the streetlight, the pole number (if possible) and the cross streets. Pole numbers are typically printed on metal plates affixed to the streetlight pole but may not be visible on each pole. Pole ID's are always alpha-numeric (For example AB123).
Typically, general repairs for city streetlight issues take about 45 days, depending on the complexity of the work and the availability of materials. Major repairs, such as underground issues, may take longer.
Repair times vary based on the availability of traffic control personnel and approvals from LADOTD for lane closures.
We strive to address each report as promptly as possible to ensure the safety and convenience of our residents.
No. Every call received by 311 generates a ticket in the system. The Department of Public Works then goes out to complete an assessment of the broken streetlight. In order to ensure a fair and equitable process, calling 311 or DPW does not speed the streetlight repair. The DPW assesses each streetlight and determines what repairs will be needed from that assessment.
How many streetlights does the city own?
The City of New Orleans owns over 54,000 streetlights. This number includes streetlights on the interstate, state and minor roads. The Department of Public Works is currently addressing a backlog of approximately 700 additional streetlight outages.