Vendor Support

Vendor Support assist by providing technical assistance, training, and maintenance support for those experiencing difficulties in the BRASS Supplier Portal.

In order to do business with the City, it is necessary that you register online through our supplier portal. 

Registering as a Contractor/Vendor/Supplier provides the ability to:

  • Secure access to change and update your business information
  • Select commodities and services related to your business
  • Receive automatic online notifications of ITBs, RFPs and RFQs.
  • Submit bids online
  • View Purchase Orders and Change Orders

Supplier Portal 

To register as a supplier or to access your account as a vendor, click on the below linked entitled " Visit the Supplier Portal."

Visit the Supplier Portal

The City of New Orleans aims to better serve the business community so we hope you can Please Pardon our Progress while the efforts are underway to improve the BRASS Supplier Portal Guides. Suppliers with Portal concerns or issues, please submit a support ticket.

We encourage you to review this presentation in order to familiarize yourself with BRASS:

Register as a Supplier       How to Respond to a Bidding Opportunity

Tips to Successfully Respond to a Bidding Opportunity

 

  •  Select Commodity Codes 
  •  Read everything 
  • Ask questions 
  • Do not wait until the last minute 
  • Research the prior procurement and/or contract 
  • Monitor the notifications for any modification of the solicitation
  •  Use the City’s forms 
  • Check your math 
  • Include all required documentation 

If you are experiencing difficulties in the BRASS Supplier Portal, such as issues resetting your password or uploading an invoice, or problems making changes to any information on your supplier account, request assistance using the link below.

Request Brass Supplier Assistance

Registration
New suppliers desiring to provide goods and services must register to use this portal to gain to access the solicitations issued by our office.  The registration is free and immediate.
Record Maintenance
New suppliers and existing vendors should print and maintain a permanent file copy of their registration as originally submitted for use as its internal record and reference for periodic review, as well as any subsequent changes/updates.
Notification of Solicitations
Once registered, new suppliers will normally receive solicitations for the listed commodities as appropriate; however, registration does not guarantee your automatic inclusion as a bidder/respondent for all applicable solicitations.
Invoice and Payment
BRASS replaces the legacy paper supplier process.  All suppliers requiring payment for goods or services must register in BRASS in order to submit invoices against a PO or a Contract/Agreement and receive payment for goods or services rendered. 
Invoice Requirements: PO number and/or the Contract/Agreement number must be listed on the invoice.  Those numbers are essential in order to avoid payment delays.
Electronic Payment ensures faster and more efficient payment to vendors, the City strongly encourages new suppliers and current vendors to sign up for ACH if they have not already done. Go to “Online Forms” on our office’s webpage to obtain the form.

Registration
What is a supplier?
Any individual, company, or organization that registers on the Supplier Portal.
What is a vendor?
Any individual, company, or organization that will receive a purchase order from the City and/or sign a contract/service agreement with the City.
What are the benefits of registering as a supplier in BRASS?
You can respond to all informal and formal solicitations. All payments are issued to vendors. The registration process allows you to provide company, diversity, and other information through a secure web site. As a registered supplier, you can maintain the current information about you or your business.
Does it cost anything to register as a supplier?
No.  There is no registration fee.
What if I forgot my login?
The supplier/vendor should click Forgot User Name link on the main page of the supplier portal. A box appears to enter an email address in order to get instructions on resetting your login.
What if I forgot my password?
The supplier/vendor should click the Sign-In link on the main page of the supplier portal.  The sign-in option will appear and you should click Forgot Password. A security question will appear and you will answer and link to instructions to reset your password.
Who can I contact for questions relating to registration?
Suppliers with Portal concerns or issues, please submit a support ticket or call (504) 658-1550.
 

Event

What is an Event?
An event is a solicitation posted by the City (Invitation to Quote, Invitation to Bid, Request for Information, Request for Proposals, or Request for Qualifications).
Can I view an event without registering as a supplier?
Yes.  You are not required to view events.
May I place a proposal/bid without registering as a supplier?
No.  You cannot place a bid without being a supplier.
How will I be notified of upcoming events after my company has been registered?
Whenever a new event becomes available based on the commodities you selected, you will be sent an e-mail notification directing you to the Supplier Portal, where you can view event information.