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The City of New Orleans

Mayor Mitchell J. Landrieu

Digital Equity Challenge RFI deadline April 7


The City of New Orleans seeks to connect its residents to economic, social, and cultural opportunities via technology. The City wants to increase technology use by those who are historically underrepresented: low income, minorities, women, people living with a physical or mental disability, children, and the elderly.

Therefore, the Department of Information Technology and Innovation and the Mayor's Office of Resilience and Sustainability, in partnership with Citymart through 100 Resilient Cities, seek creative solutions to help the City harness its diverse culture, communities, and shared experiences to introduce the target population to technology in a non-threatening manner.

Ultimately, we hope residents will learn to use technology to advance their professional development, economic position, and social networks, thereby improving individual and city resilience.  Here is more information on the Challenge. 

Request for Information

New Orleans aims to bridge the Digital Divide - a term for lower rates of technology and internet use among residents who belong to historically underrepresented demographic groups - by equipping these residents with the technological skills and resources needed to become more resilient.

However, many in the target population think that technology is for other people – people who often are a different race or ethnicity or people with more money and education. This perception often hinders efforts to address the digital divide.

People who view technology as a tool for others are likely to be intimidated by it; they may not respond well to traditional efforts to improve digital literacy like basic computer and technology classes.

To counteract this, New Orleans seeks innovative approaches to engage the target population in learning to use technology in an approachable, familiar, and attainable way.

Successful responses will address one or more of the following goals:

  • Foster digital skills and equity;
  • Develop the ability of New Orleanians to pursue new opportunities in their professional and social lives;
  • Build or enhance community cohesion and connection;
  • Demonstrate strong partnerships to create a broad range of socially relevant programming that include common community and shared experiences and activities, such as music, sports and recreation, religious, cultural, educational, etc.; and
  • Increase civic participation.

Learn more by downloading and reviewing the
Request for Information (RFI)

How to Apply

Step 2: Review the Frequently Asked Questions for guidance on completing your response.
Step 3: Attend the March 10 and/or March 17 pre-submittal briefing in person or online. Online attendees should register for the March 17, 2017 briefing by March 15, 2017
Step 4: Register with the City of New Orleans in Buyspeed external link.
See the Buyspeed Registration Instructions for assistance navigating Buyspeed.

Step 5: Prepare your response using Appendix A in the RFI.

Step 6: Monitor this webpage for project updates.

Step 7: Submit your response to before
4:00 PM CT on April 7, 2017.

Additional Information

This Request for Information is an alternative to a city procurement, in which the City first seeks information about available solutions to a problem. In a second phase, the City might procure and implement a best-fit solution(s) submitted by a Responder(s) to this RFI.

If the City chooses a Responder(s) to implement its proposed solution, the Responder(s) must comply with the City’s contracting requirements below: 


Pre-Submittal Briefing: Learn about the Challenge from City staff and ask questions.

Session Info:
March 10, 2017 - Session recording external link; meeting starts at 5:00 minutes.
March 17, 2017 - Session recording external link; meeting starts at 15:00 minutes.
March 10, 2017 - Session Q&A
March 10 & 17, 2017 - Combined Q&A from both sessions
Registrants and/or attendees to the March 10 or March 17 sessions 
March 10 & March 17 - Session slides  

In person: 
New Orleans City Hall
1300 Perdido Street, Suite 4 W05
New Orleans, LA 70112

Online external link
Phone Number for Audio
Direct:   504-658-7001
Toll Free:   1-877-286-7156
Meeting Number / Access Code: 991 866 132

Questions Due: Wednesday, March 22, 2017; 4 PM CST


Responses Due: Friday, April 7, 2017; 4 PM CST

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Last updated: 12/11/2017 11:42:58 AM

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