Thanks for helping us improve NOLA.gov!
We value your feedback. The City of New Orleans web team is conducting research to improve NOLA.gov. The insights we gain will help us understand your needs, improve your online experience and better serve our community. Our site improvement process is highlighted below.
Site Improvement process
Thanks! We've gotten a great response to our survey request and have started analyzing the submissions to create web user personas.
From the survey data, we’ll develop web user personas and conduct interviews with citizens who fit them.
The web team will build a prototype website based upon the information we learn from our surveys and interviews.
Pilot & Feedback
The prototype site will be launched in a closed alpha launch using password protection on a publicly accessible site. Success of the pilot site is marked by meeting the needs of each web user persona through a series of improvement "sprints" and alpha cohort surveying.
Launch & Feedback
Following the pilot site, we’ll launch a public beta site, using the same "sprint" and survey process.