Banking Survey

The City of New Orleans Mayor’s Office is conducting a survey of financial services available to unbanked and underbanked individuals in the Greater New Orleans region. This survey is being done in tandem with Louisiana Appleseed, the organization that conducted an original survey of banks in 2011. The City will use the data collected to create a thorough and interactive resource guide on nola.gov that will be useful to both individuals who are seeking financial services and to resource providers that are teaching financial literacy. Contact Savannah Strachan with questions or concerns at sastrachan@nola.gov.

Question 1
Name of institution*:
Address of main branch*:
Main branch telephone*:	( ) - Second three digits Last four digits
Website:
Question 2
Is your institution open to the public, or are there restrictions based on community membership (trade union, occupation, etc.)?* :	YN
Question 3
Does your institution offer any of the non-commercial services below?* Please check all that apply:	Financial education programs (independently or with a community partner) First time homebuyer counseling Assistance with filing state and federal tax returns Banking services on weekends or after 5PM (not including ATMs) Electronic statements Non-traditional store fronts, like grocery or general merchandise stores None of the above offered
Question 4
Does your institution offer any of the commercial services below for FREE or at low (under $10 one-time or annually)?* Please check all that apply:	Online, mobile banking and bill-pay At least two money orders per month Check cashing services if drawn on your institution Low-fee check cashing for checks not drawn on your institution Kiosk bill pay None of the above offered
Question 5
Does your institution offer a checking account with any of the following features?* Please check all that apply:	No minimum balance Low minimum balance $25 or less initial deposit No overdraft fees No monthly maintenance fees Low monthly maintenance fees ($3-$10) Free direct deposit None of the above offered
If you have fees for Direct Deposit, please include them here: *:
Question 6
Does your institution offer "Second Chance Checking"?*:	YN
Question 7
Does your institution offer savings accounts with any of the following features?* Please check all that apply:	Low minimum balance No minimum balance $10 or less initial deposit No monthly fees Interest bearing Automatic direct deposit saving Active Individual Development Savings Accounts (IDAs) for a local nonprofit IDA administrator Passbook Savings Accounts None of above offered
Question 8
Does your institution additionally offer any of the following products?* Please check all that apply:	Alternative, portfolio-held affordable mortgage product Stored value cards General same-day, or next-day from an established customer, funds availability (subject to appropriate exceptions, e.g. large deposits) Personal loans under $2,500.00 Micro small business loans under $10,000 Tax refund anticipation loans Credit-building loans None of the above offered
Question 9
Does your institution offer a short-term loan product alternative to "payday loan" companies? *:	YN
Question 10
Please indicate whether or not your institution offers any of the following money transfer services, and if so, what the fees are associated with it.:
Electronic transfer accounts*:	YN
Contract transfer services*:	YN
Internal wire service*:	YN
Do you have partnerships with any international banks in Central or South America? The Caribbean? If so, please list them here: :
Question 11
Please indicate which forms of identification are acceptable to open an account:*:
Social security card:
Driver's license:
State Id:
Major credit card:
Consular Identification Cards:
Individual Taxpayer Identification Number:
Foreign Issued ID:
Passport:
Military ID:
Birth certificate:
Voter registration card:
Utility bill:
Mexican voter registration card:
Other:
Question 12
Does your institution process Individual Tax Identification Number applications directly?*:	YN
Do you offer loans for immigration-related costs?*:	YN
Question 13
Does your institution offer any of the following bilingual services in Spanish?* Please check all that apply:	Printed materials Fluent personnel available during lobby hours for walk-ins Customer service via phone Financial education classes None of the above offered
Does your institution offer any of the following bilingual services in Vietnamese?* Please check all that apply:	Printed materials Fluent personnel available during lobby hours for walk-ins Customer service via phone Financial education classes None of the above offered
Are there any other languages you offer bilingual assistance with? :
Question 14
Is a Social Security Number required for loans?*:	YN
Question 15
Please feel free to use this space to include any other services you offer that engage the nonbanking and underbanked community that weren't covered in this questionnaire:
Representative Information (Note: this information will not be published for the public, and is only for follow-up purposes)
Name of representative filling out this survey:*:
Position of representative within institution:*:
Phone number of representative:*:	( ) - Second three digits Last four digits
Email address of representative:*: