Frequently Asked Questions
Property tax bill questions
When should I expect to receive a bill for Real Property taxes?
Tax notices are typically mailed out during late December of each year for the upcoming year taxes. The mailing date is subject to change depending on when the City sets the mill levy and when the bills are printed.
When are Property Taxes due?
Property taxes are due January 31 of each year.
What should I do if I do not receive a Real Property tax bill?
You can view your account at www.nola.gov/treasury/ or you can contact the Treasury department at (504) 658-1712 or email@example.com.
There is “Tax Sale Costs” on my bill. What are tax sale costs?
Tax sale costs are the costs associated with preparing the property for the upcoming tax sale. The New Orleans Code of Ordinances Sec. 150-50. (a)(4) that the charge is collectible from the property owner in the same manner as the tax.
There is a LIEN on my property Tax Bill, what does this mean?
This means any money you pay on this property tax bill will be applied to any lien placed on your property pursuant to city code prior to being applied to your taxes.
Under city code 6-39(d) “Any monies collected pursuant to this chapter shall first satisfy all outstanding municipal liens recorded against an immovable property and only when all outstanding municipal liens are satisfied in full shall monies be applied towards an immovable property’s ad valorem taxes.”
The Department of Code Enforcement administers this program they are located at 1340 Poydras Street Suite 1100 New Orleans, La 70112. Phone (504) 658-5050. www.nola.gov/code-enforcement/
Why should I pay penalty and interest on a late payment when I never received my tax bill?
It is the property owner's responsibility to ensure their taxes are paid timely each year.
Failure to receive a tax bill does not relieve the taxpayer of responsibility for timely payment or constitute cause for cancelation of penalty, interest or costs in cases of delinquency.
Property tax payment questions
Can I pay my Real Property taxes via Internet or phone (i.e., using electronic check or credit card)?
Yes, the City of New Orleans offers two forms of electronic payment, electronic check and debit / credit card:
- The e-check option does not include a service charge.
- The credit / debit card payment option will charge the taxpayer a third party fee of approximately 2.49% of the tax amount paid.
Both options are available online at https://www.nola.gov/treasury/ or by phone at (888) 387-8027.
The City offers both electronic payment options as a way to provide additional choice and convenience to customers making payment on property taxes.
Click here to make an electronic payment.
Who do I make my check payable to?
Make checks, money orders, or cashier checks payable to: City of New Orleans.
What address do I use to make a payment?
- Bureau of Treasury – Property Tax Bureau – P.O. Box 60047 – New Orleans, LA 70160-0047
- City of New Orleans – Bureau of Treasury – 1300 Perdido Street – Room 1W40 – New Orleans, LA 70112
Note: Please indicate your tax bill number when making payment to ensure payment is applied to the proper account.
What is the interest rate if I do not pay my property taxes timely?
The interest rate charged is 1% above of the tax amount per month. The interest rate is multiplied by the unpaid principal balance and charges accrue monthly.
Can partial payments be made on Property taxes?
Yes, but that does not stop the interest or tax sale costs from being applied to the account. Partial payments may be made in person or via postal mail; partial payments cannot be made online.
Are advance payments for Property taxes accepted? And if so, how far in advance?
Unfortunately the City of New Orleans cannot accept advance payments at this time.
I mailed a payment but it hasn’t posted to my account. What should I do?
If the payment hasn’t posted at least seven (7) days following the date it was mailed, verify with your banking institution as to whether or not the check has cleared. If the check has cleared, forward a copy of the front and back of the cancelled check to our office and the payment will be researched. If the check has not cleared, it is possible that the payment was lost in the mail.
If my taxes are overpaid how do I receive a refund?
If the overpayment was due to a homestead exemption or reduction of assessment, a refund application will be mailed to the property address. If the overpayment was due to a duplicate payment, the homeowner should contact the Treasury office at (504) 658-1712 or firstname.lastname@example.org for a refund application.
Unfortunately, at this time, the overpayment cannot be applied to a future tax bill.
Will I receive a refund of overpaid taxes if my value is adjusted after I have paid the taxes based on the higher value?
Yes, a refund form will be mailed to the property address.
When should I expect my refund check?
The refund process typically takes 90 days from the receipt of the application and the supporting documents. If a refund application is incomplete upon submission, it could delay the process.
The Assessor’s Office approved my homestead exemption. Can I pick up the refund form from the office?
The refund must be mailed to the property address.
Property & Address updates
How do I change my mailing address on my account(s)?
Address changes should be made with the Orleans Parish Assessor’s Office at:
City of New Orleans – 1300 Perdido Street – Room 4E01 – New Orleans, LA 70112
You can also call (504) 658-1300.
What should I do if I recently sold my property, but I am still getting the tax bill?
Contact the Orleans Parish Assessor’s Office at (504) 658-1300.