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Home » All City Services » Permits & Licenses » Business » Report an STR violation
To report a Short Term Rental complaint, call our 24/7 hotline at (504) 788-2008 or visit our STR Complaint website. Most common file formats for screenshots, photos, videos, audio recordings, booking statements, etc. can be uploaded (up to a maximum file size of 10MB).
STR regulations require the Department-issued STR permit placard to be posted in a place clearly visible and legible to neighbors and Guests. This placard has direct contact information for the permitted STR Owner and STR Operator. These are the first-line responders to contact in order to address any possible STR violations.
STR permit-holders must ensure that an Owner or Operator is reachable by telephone, able to be at the STR location within one hour of being contacted, and must respond to and timely resolve neighbor complaints. If the placard is not visible, legible, or if no STR permit holder responds to contact, alert the STR Office.
Call (504) 788-2008
24 hours a day / 7 days a week
Report STR Complaints Online
STR Owners and STR Operators must not engage in or allow conduct which results in:
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Last updated: 8/31/2022 3:00:39 PM
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