Report an STR violation

Report Complaints 24/7

To report a Short Term Rental complaint, call our 24/7 hotline at (504) 788-2008 or visit our STR Complaint website. Most common file formats for screenshots, photos, videos, audio recordings, booking statements, etc. can be uploaded (up to a maximum file size of 10MB).

STR regulations require the Department-issued STR permit placard to be posted in a place clearly visible and legible to neighbors and Guests. This placard has direct contact information for the permitted STR Owner and STR Operator. These are the first-line responders to contact in order to address any possible STR violations.

STR permit-holders must ensure that an Owner or Operator is reachable by telephone, able to be at the STR location within one hour of being contacted, and must respond to and timely resolve neighbor complaints. If the placard is not visible, legible, or if no STR permit holder responds to contact, alert the STR Office.

Call (504) 788-2008
24 hours a day / 7 days a week

Report STR Complaints Online

Violations

STR Owners and STR Operators must not engage in or allow conduct which results in:

Advertising an illegal or unpermitted STR;
Advertising more STR Units on a lot than is legally permitted;
Advertising or providing more Guest Bedrooms than allowed the STR permit;
Advertising for or allowing a higher Guest occupancy than allowed by the STR permit;
Exceeding the limits on the number of STR Units per lot;
Allowing the use of an STR as an event venue or other commercial use during a STR stay;
Advertising or allowing the use of an STR by the hour or for less than one night;
Renting of an STR Unit to more than one Party of Guests at a time;
STR use which generates excessive loud sound, offensive odors, public drunkenness, unlawful loitering, lewd conduct by guests or any effect that otherwise unreasonably interferes with neighbors’ quiet enjoyment of their properties;
STR use which places loads on structural elements of the building in excess of those allowed by the Building Code;
Violation of a Noise Abatement, Security, Operations, or Sanitation Plans (if applicable);
Discrimination against any Guest or potential Guest because of race, color, sex, gender identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, or source of income;
Failure to comply with the CCNO, CZO, or any other federal, state, or local law.