Digital Equity Overview

Many New Orleanians do not have home Internet or a computer. The result: New Orleans is one of the worst connected US cities. This lack of access to computers and the Internet negatively impacts education, employment, and civic participation.

To use technology effectively, residents need access to home Internet service, Internet-accessible devices, and the skills to use devices offline and online to complete tasks. To help residents learn to use technology, the City is connecting them to technology education, Internet-accessible devices, and the Internet. 

Below is a summary of programs to improve digital equity

Education

We offer programs to build digital skills, from basic computer literacy to advanced tech careers:

• Basic Digital Skills - Classes to learn internet, email, and office software fundamentals
• Tech Workforce Development - Advanced training for high-demand tech positions

Devices

We help residents acquire discounted, refurbished devices and fix broken equipment:

• Reconnect NOLA - Repair services for non-functioning laptops and tablets
• Device Donation Programs - Refurbished devices available at affordable prices

Internet

We aim to leverage existing programs for home Internet access and build City fiber infrastructure:

• Affordable Internet - Connecting residents to low-cost internet service options
• Institutional Fiber Network - Improving City service delivery through a dedicated fiber network

With this comprehensive approach, we are bridging the digital divide so all residents can access online information, tools, and opportunities.