Frequently Asked Questions

What defines a property as being a rental property?

  • Rental property includes single-family dwellings, duplexes, apartments, town homes and condominiums that are leased, rented, or occupied by a person or persons other than the owner. This includes all short-term rentals as well.


Who is responsible for registering the property?

  • The property owner, registered agent, or management company is responsible for completing the registration process.


Do I have to register if my rental property is not occupied?

  • Yes.

Does each rental unit need its own application?

  • That depends. Rental units on the same lot of record must be submitted on a single application. Rental units on separate lots of record must be submitted on separate applications.


What is a lot of record?

  • A “lot of record” is a portion of land with fixed boundaries, sometimes known as a parcel. Generally, there is one tax bill number associated with a lot of record.  Each lot of record in New Orleans appears on our city’s Property Viewer website (property.nola.gov).

When selected in Property Viewer, the lot of record will be highlighted in blue and have a thick blue border. See below for an example. 


What should my site plan look like?

  • Site plans are a picture of the property itself showing the general footprint of the building(s), where each residence is located within the property, the entry for each unit, and the street on which the building is sited. Drawings printed from the assessor’s page alone are not sufficient — if they are submitted, they must be labeled with street names, each unit, and each unit entrance. 


I own several properties with doubles, and large buildings. When should I register?

If you,

  • Own three doubles: Registration falls in the 1-3 unit phase for all three doubles
  • Own one single, 10-unit building, and a 50+ unit complex: Registration falls under three different phases and registration should be submitted separately at the designated times.
  • 50+ unit complex: registration falls in the 50+ phase     Jan. 1, 2024 – Feb. 15, 2024
  • 10 unit building: registration falls in the 4-49 phase       July 1, 2024 – Aug. 15, 2024
  • One single unit: registration falls in the 1-3 phase          Jan. 1, 2025 – Feb. 15, 2025

 

I am having difficulty using OneStop.

  • A full FAQ guide for using the OneStopApp can be found Here.

Do I need another inspection if I had one by Housing Authority of New Orleans (HANO) ?

  • Landlords are responsible to perform their own inspections or walk-thru of the property to confirm compliance with minimum standards which includes a walk-thru with the tenant, walk-thru with HANO inspector or in the ordinary course of maintenance.


Is there a fee charged for registration?

  • There is NOT a fee for timely registration. If your property is registered in the designated time frame, which is based on the total number of units on a parcel, you will not incur a fee.

Can someone help with submitting my application?

  • Yes. You may visit the office located at 1340 Poydras St, Suite 800 Monday – Friday 9AM-4PM for assistance.

Is there a paper version of the application?

  • The paper version of the application has been discontinued. It can be viewed here for reference only. Beginning on July 1, 2024, all applications must be filed via the OneStopApp. If you require assistance, please call (504) 658-7133, or visit the office located at 1340 Poydras St, Suite 800 Monday – Friday 9AM-4PM.

Who can I talk to if my landlord is trying to evict me or if I need legal help?

  • Resources can be found by contacting the following agencies:
  • Southeast Louisiana Legal Services Client Services - SLLS  (504) 529-1000
  • Louisiana State Bar Association Find Legal Help (lsba.org) (504) 566-1600


How can tenants report violations?