Leading New Orleans’ Emergency Preparedness

The Office of Homeland Security and Emergency Preparedness (NOHSEP) serves as New Orleans' coordinating agency for public safety and emergency management. We oversee administration of all crisis and consequence response protocols safeguarding New Orleans.

 

Our duties span driving disaster preparedness, planning resilient recovery, directing multi-agency coordination when catastrophic events strike, and continually expanding capacity so our people and systems can withstand almost anything.

NOHSEP coordinates crises – both natural and man-made – through “all-hazards” planning, information sharing, situational awareness, public safety support and mitigation strategies and programming. Our initiatives build New Orleans’ capacity to prevent, protect against, respond to, and recover from major emergencies and disasters.

Emergency Preparedness

The Emergency Preparedness Branch administers the City's crisis and consequence management system, including developing and maintaining plans for emergencies and special events. We also coordinate training and exercises with stakeholders, maintain and operate the City Emergency Operations Center (CEOC), provide public safety GIS capabilities, and provide a 24/7 Duty Officer for major incidents.

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Public Engagement

The Public Engagement Branch is responsible for NOLA Ready, the City's emergency preparedness campaign. We provide information to residents, community organizations, and businesses on how to prepare for and respond to emergencies that might happen in New Orleans. Through community outreach, emergency skills training, and volunteer engagement, we're working to make New Orleans safer and more resilient. The public engagement team also administers the NOLA Ready Emergency Alert System.

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Hazard Mitigation

The Hazard Mitigation Office maintains the City of New Orleans Hazard Mitigation Plan. Through a regular planning cycle, the office reviews and updates a detailed picture of the risks faced by our city, both man made and naturally occurring. We also invest in risk reduction by mitigating residential properties and public facilities to be more resilient to future threats. 

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Public Safety Support Services

The Public Safety Support Services Branch administers the 24/7 Real-Time Crime Center (RTCC), which leverages technology to provide critical information to first responders in the field and to assist with investigations of criminal activity or quality of life concerns. We also maintain the City's public safety radio equipment and backup radio systems, coordinate access and security for City facilities, and manage the security guard services contract for select City-owned facilities.

More about the Real-Time Crime Center

Special Considerations

We strive to ensure meaningful language access for all services provided before, during and after disasters. Beyond access to an interpreter, we aim to provide translated flyers and informational posts, public notices of language access services, and distribution of vital materials to non-English speaking communities. This standard of language access should be available across all disaster resources, including but not limited to: emergency communications, sheltering, food and hydration resources, energy and power supplies, evacuation and transportation, among others.

More about emergency language services

Homeland Security

(504) 658-8700 Email Homeland Security
1300 Perdido Street Suite 9W03 New Orleans, LA 70112

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Latest News

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July 15, 2024 | From City of New Orleans

Emergency Cooling Centers Remain Available for Residents to Stay Cool Amid Excessive Heat

According to the National Weather Service (NWS), the New Orleans area is experiencing dangerously high temperatures into this week. A combination of heat and humidity could lead to daytime high heat index values, or “feels like” temperatures, of 103 to 112 degrees between Monday, July 15 through Friday, July 19.

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July 6, 2024 | From City of New Orleans

Emergency Cooling Centers Remain Open this Weekend as Excessive Heat Continues

According to the National Weather Service (NWS), the New Orleans area is experiencing dangerously high temperatures into this weekend. A combination of heat and humidity could lead to daytime high heat index values, or “feels like” temperatures, of 108 to 113 degrees between Saturday, July 6 and Sunday, July 7.

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July 3, 2024 | From City of New Orleans

City Continues to Open Emergency Cooling Centers amid Ongoing Excessive Heat

According to the National Weather Service (NWS), the New Orleans area is experiencing dangerously high temperatures this week. A combination of heat and humidity could lead to daytime high heat index values, or “feels like” temperatures, of 108 to 118 degrees between Wednesday, July 3 - Friday, July 5.

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July 1, 2024 | From City of New Orleans

City Opens Emergency Cooling Centers Amid Ongoing Excessive Heat Warnings

According to the National Weather Service (NWS), the New Orleans area is experiencing dangerously high temperatures this week. A combination of heat and humidity could lead to daytime high heat index values, or “feels like” temperatures, of 108 to 118 degrees between Monday, July 1 and Wednesday, July 3. 

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June 28, 2024 | From City of New Orleans

CITY OPENS EMERGENCY COOLING CENTERS AS EXCESSIVE HEAT WARNING CONTINUES

According to the National Weather Service (NWS), the New Orleans area could experience dangerously high temperatures over the weekend and into next week. A combination of heat and humidity could lead to daytime high heat index values, or “feels like” temperatures of 108 to 112 degrees over the next several days.

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June 25, 2024 | From City of New Orleans

Excessive Heat Warning Issued for New Orleans, City to Open Cooling Centers

The National Weather Service (NWS) has issued an Excessive Heat Warning for Tuesday, June 25. The weather forecast indicates that high humidity levels will result in heat index values – representing “feels like” degrees in New Orleans. Dangerously hot temperatures are expected to reach a heat index of 109 degrees by Saturday, June 28.

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