September 10, 2021 | From City of New Orleans

City of New Orleans Continues Hurricane Ida Relief Efforts

NEW ORLEANS — Today, the City of New Orleans updated residents on Hurricane Ida response and recovery efforts.

City resources are beginning to wind down as Entergy restores more power to homes and businesses. Cooling centers will close at 6 p.m. today and NORD recreation centers will return to normal operations. FEMA representatives will be available to assist residents with disaster claims Monday through Friday (10 a.m. to 6 p.m.) and Saturday (9 a.m. to 2 p.m.) next week at Milne, Rosenwald, Cut Off, and Joe Brown recreation centers next week.

Recovery updates and remaining community resources are as follows:

Entergy New Orleans

  • Entergy has restored 98% of power in Orleans Parish

  • Percentage of damage assessments complete:100%

Parks & Parkways (P&P)

  • If your home was damaged by a tree, be sure to follow these tips:

    • Be wary of unsolicited offers to remove downed trees

    • Get multiple written estimates, if possible
    • Check proof of insurance and State of Louisiana License
    • Contact Parks & Parkways by calling 311 to verify ownership of tree or with any questions or concerns
  • Forestry Division updates as of Thursday, Sept. 9
    • 520 calls for service
    • 354 completed work orders from that list
    • 136 completed tree removals
    • P&P has been coordinating work orders with the City’s tree contractor on several more complex removals and with Entergy for safety clearance prior to removal when power lines are involved
    • The remainder of P&P Grounds Maintenance team has been focused on debris clearing and removal

Storm Debris Removal

  • Storm debris removal began Sept. 7 and will include three citywide passes before completion

  • Place storm-related debris curbside in the following categories:

    • Household Garbage: Bagged garbage, discarded food, paper, packaging. (Use City-issued trash cart when possible)
    • Construction Debris: Building materials, drywall, lumber, carpet, furniture, etc.
    • Vegetative Debris Not Bagged: logs, leaves, tree branches, plants
    • Appliances: Doors must be sealed/secured
    • Do not block roadways or place debris near trees, poles, or fire hydrants
  • Residents and/or contractors should not dump debris or trash on neutral grounds, streets, or sidewalks
  • Debris on the neutral grounds, particularly on streetcar lines, inhibits operations, and can become a traffic hazard and obstruct sightlines
  • It can also prevent crews from maintaining turf and trees
  • Approximately 2,400 cubic yards of storm debris has been removed to date 
  • To view the status of debris removal, visit

Department of Sanitation

  • Residents are reminded to use the City-issued 95-gallon trash collection carts to dispose of refrigerated items and/or household waste

Community Resources & Assistance


 Regional Transit Authority

  • RTA streetcar service along the Canal Streetcar line has been restored

  • Beginning Friday, Sept. 10 at 5:45 a.m., streetcar service will run along the 47-Canal/Cemeteries and 48-Canal/City Park until midnight daily

  • Operating hours will be extended on all bus and streetcar routes to midnight
  • The service hours extension includes the 12-St. Charles which continues to operate bus service along the line
  • A terminal-to-terminal bus bridge between Algiers Point and Canal Street will supplement the Algiers Point-Canal Street ferry until ferry service resumes at the interim ferry terminal location at Mardi Gras World
  • The shuttle will operate daily from 6:00 a.m. to 6:30 p.m. with the first bus leaving the Algiers Point ferry terminal
  • The agency will return to regular daily Saturday service along all bus and streetcar routes on Sunday, Sept. 12 and fares will be reinstated
  • For more information, visit or call Rideline at 504-248-2900

Cooling Centers

  • Effective Saturday, Sept. 11, all cooling centers will discontinue operations

  • NORD sites will return to normal programming on Monday, Sept. 13

  • FEMA assistance will be available at the following four recreation centers next week (Mon.- Fri., 10 a.m. to 6 p.m.; Sat., 9 a.m. to 2 p.m.)
  • Rosenwald Recreation Center (1120 S. Broad Ave.)
  • Milne Recreation Center (5420 Franklin Ave.)
  • Cut Off Recreation Center (6600 Belgrade St.)
  • Joe Brown Recreation Center (5601 Read Blvd.)

PODs (MREs, water, ice):

Drive-thru points of distribution (PODs) will continue at three sites on Saturday and Sunday. The PODs at Lyons Center, Mahalia Jackson, and Wesley Barrow Stadium will demobilize after 6 p.m. today.

Operating from 8 a.m. to 6 p.m. Saturday and Sunday:

  • Joe W. Brown Park (5475 Read Blvd.)
  • Skelly Park (2515 Vespasian Blvd.)
  • Dryades YMCA (2220 Oretha C. Oretha Castle Haley Blvd.)

COVID-19 Testing Site

The Louisiana National Guard will continue to provide rapid COVID-19 testing this Saturday and Sunday at the Central City Senior Center.

  • Central City Senior Center (2101 Philip St.), 10 a.m.- 4 p.m.

Blue Tarp Distribution

  • The U.S. Army Corp of Engineers is providing blue tarps for Orleans Parish residents who sustained roof damage

  • Residents registered for the Blue Roof Program are reminded to beware of scammers

  • Blue Roof representatives never solicit your participation, nor will they ask for Social Security, bank account numbers or any compensation for this service
  • Visit Blue Roof Information ( for information on how to retrieve a blue tarp

Additional State & Local Resources

Beware of Fraud and Scam Artists

  • Residents should be aware of con artists and criminals that will try to obtain money or steal personal information through fraud, scams or identity theft

  • In some cases, thieves try to register with FEMA using names, addresses and stolen Social Security numbers

  • For full details on examples of FEMA assistance fraud, contractor fraud and how to report incidences visit Nola Ready by clicking here

U.S. Small Business Administration Helping Survivors

  • Federal low-interest disaster loans from the U.S. Small Business Administration (SBA) are available for businesses, homeowners and renters

  • As of Sept. 9, SBA has approved 474 loans, with more than $18.9 million in approved funding

  • For more information on SBA disaster assistance, call SBA’s Customer Service Center at 1-800-659-2955, email or visit
  • Hearing impaired residents can call 1-800-877-8339 for assistance

Southeast Louisiana Legal Services (SLLS)

  • Free legal service is available for Hurricane Ida impacted residents for the following:

  • Landlord-Tenant Problems

  • Disaster Food Stamps Denials
  • Disaster Unemployment Benefits
  • Contractor Fraud
  • Power of Attorney
  • Insurance Disputes
  • FEMA Disputes
  • Family Law
  • Foreclosures
  • Successions
  • Bankruptcy
  • Notarization
  • Contact the Southeast Louisiana Legal Services at:
  • Disaster Helpline - 1-844-244-7871 or at

Disability Hotline

  • Residents with mobility issues or other disabilities who need additional support in the aftermath of Hurricane Ida can call the Disability and Disaster Hotline: 1 (800) 626-4959

  • Operated by the Partnership for Inclusive Disaster Strategies for disaster-impacted disabled people

  • Connects to resources on the ground
  • Residents can also access the hotline by calling 311

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