Contact Us

EMS Headquarters
Administration

(504) 658-2929
2929 Earhart Blvd New Orleans, LA 70125 View on map

8:30am—5pm
Monday—Friday

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If you have an emergency, call 911

EMS Administration and Office Personnel

  • 911 Communications Coordinator (504) 671-3673
  • Community Outreach (504) 658-2907
  • Director of Operations (504) 658-2741
  • Human Resources (504) 658-2732
  • Finance (504) 658-2731
  • Materials Management (504) 658-2730
  • On-duty supervisor (504) 658-2653
  • Public Information Officer (504) 658-2907
  • Rescue Division (504) 658-2649
  • Special Events / Planning Division (504) 658-2765
  • Training & Education office (504) 658-2642 

Patient Billing and Records

Patient requests for Records and Billing information are made to:

Phone: (888) 980-9295
Fax: (305) 428-5385
Web: https://ambulancebilling.com

Non-Patient Billing and Records Requests

Records requests from law firms and insurers are made to:

Web: www.chartswap.com
Phone: (888) 980-9235

Field Operations

Contact Field Operations regarding complaints or compliments with quality of service received and concerning items possibly left on an ambulance.

Phone (504) 658-2607
Fax (504) 658-2643

Media

Cpt. Janick Lewis, Public Information Officer
Phone (504) 658-2907
Email jslewis@nola.gov

Human Resources

Avanelle Drayton
Phone (504) 658-8643
Fax (504) 658-2739
Email avanelle.drayton@nola.gov

Special Events & Planning

Maj. Gerry Figueroa
Phone (504) 658-2765
Email gfigueroa@nola.gov 

Administration

EMS Administrative Staff provides medical direction and oversees the operations of all sub-departments.  Administrative staff also provide support to the department in the form of Human Resources, Finance, Patient Advocacy, and Volunteer Coordination.

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Meg Marino, MD
Director | Medical Director

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Meg Marino, MD, is the Director and Medical Director for New Orleans EMS.

Dr. Marino was born and raised in New Orleans and graduated cum laude from Loyola University in New Orleans and Louisiana State University Health Sciences Center in New Orleans where she was the recipient of the Esprit de Corps Award. She completed residency at the University of Colorado in Denver where she first developed her love for EMS. While completing fellowship at Baylor College of Medicine, where she served as chief fellow, she developed and taught curricula for the paramedics and EMTs for the Houston Fire Department.

On the state level she serves on the Governor’s EMS Certification Commission for the State of Louisiana. She lectures nationally and internationally with the aim of improving the prehospital emergency care that patients receive. Prior to becoming the Medical Director in 2021, Dr. Marino served as the Deputy Medical Director of New Orleans EMS beginning in 2019.

Dr. Marino enjoys spending time with her family, including her rescue dogs, traveling, writing children’s books, and playing the ukulele.

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William Salmeron, NRP
Deputy Director | Chief of EMS

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Bill Salmeron was appointed Chief of New Orleans EMS in June 2019. Before this, he served as the Coordinator of Special Events and Planning for the Department since 2015. Chief Salmeron has been in EMS for 22 years after attending the Emergency Health Sciences Program at the University of Southwestern Louisiana. Prior to New Orleans EMS, he was Emergency Services Director for the American Red Cross in both Baton Rouge and New Orleans for 12 years managing disaster preparedness, response, and service to military families. During this time, he also served as a Disaster Relief Operations Director and deployed to many disasters of all sizes throughout the country. A New Orleans native, Salmeron is proud to serve the community as Chief of New Orleans EMS.

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Emily Nichols, MD
Deputy Medical Director

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Emily Nichols, MD is a board-certified emergency physician practicing in New Orleans, LA. She worked closely with EMS in the cities of New York and Philadelphia prior to serving as the Director of New Orleans EMS from 2018-2021. She now serves as an Deputy Medical Director with New Orleans EMS and she practices in the Emergency Department at Ochsner Medical Center. 

Dr. Nichols' EMS interests lie in prehospital trauma resuscitation, quality improvement/assurance, provider professional development, effective teamwork dynamics, and culturally sensitive and equitable EMS practices. She advocates for increasing recognition of prehospital critical care and she works within her community to build interprofessionalism amongst emergency clinicians. Dr. Nichols enjoys spending her free time with her daughter and with her husband who is also an emergency physician. 

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David Rayburn, MD
Deputy Medical Director

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David Rayburn, MD joined New Orleans EMS in 2022 as the Deputy Medical Director. He is board certified in Emergency Medicine and Pediatrics and has completed a fellowship in EMS. His professional interests include education, simulation, QA/QI, and ultrasound. Dr. Rayburn played a pivotal role in the implementation and rollout of the Prehospital Ultrasound program at New Orleans EMS and is recognized nationally for his expertise in the use of ultrasound in the prehospital setting.

Driven by his passion for education, Dr. Rayburn is working to establish an EMS fellowship in New Orleans, with New Orleans EMS playing a key role in its success. Outside of his professional responsibilities, Dr. Rayburn balances a busy household with his wife, who is also a physician, and their two young children. In his leisure time, he enjoys playing golf and cooking. Notably, before attending medical school, Dr. Rayburn worked as a sushi chef, and sushi remains one of his favorite meals to prepare.

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Meghan Maslanka, MD
Deputy Medical Director

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Omar Khattab, MD
Deputy Medical Director

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Omar Khattab, MD came up working for many years as a NREMT in Los Angeles County and as an ED tech. He then attended medical school at the University of Queensland in St. Lucia Australia and completed training in emergency medicine at Ochsner Medical Center, where he also currently works as an emergency medicine physician. He’s passionate about resuscitation, education, ultrasound, disaster medicine, and event medicine. He enjoys playing and listening to music, cooking up BBQ, and any extreme sport that involves a board to ride on.

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Rebecca Benelli, LPN, AEMT
Management Support

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Major Rebecca “Becky” Benelli serves a dual role with New Orleans EMS.  She is the Administrative Liaison and VIGOR Coordinator. (Volunteer In Government of Responsibility)  As the Administrative Liaison, she assists the Chief of EMS and Medical Director in updating and maintaining Policies and Procedures for the department.  As the VIGOR Coordinator, she orients, educates, and supervises the VIGORs as they prepare to assist the medics of New Orleans EMS in caring for the residents and visitors of New Orleans.

Becky began her medical career as a Licensed Practical Nurse (LPN) in 1981.  As a graduate of the second LPN class offered by Nunez Community College, she gained employment at St. Charles General Hospital working as a LPN.  It was not long after that she was introduced to the world of pre-hospital emergency medicine and knew that was where she wanted to continue her career.  Becky received her EMT-Basic in June of 1982.  In October of 1982, she joined the New Orleans Police Department - Emergency Medical Services Division. Two years later, in August of 1984, she progressed to the ranks of EMT-Intermediate.  Becky worked for the NOPD’s Emergency Medical Services Division until it was transferred to the New Orleans Health Department in May of 1985.  She remained with the New Orleans Police Department until she retired with the rank of Sergeant in 2008.  During her tenure with the NOPD, she worked in District Patrol, Crime Prevention, Research and Planning, District Supervisor, Record Room Section Commander, Range (Fire Arms) Section Commander at the New Orleans Police Academy, and the Assistant Commander over the Scientific Criminal Investigative Division (Crime Lab).  While working at NOPD, Becky attended Delgado Community College and received an Associate Degree in General Studies in 1999. 

After retirement, Becky became part of the First Responder Team for the State of Louisiana.  Becky assisted First responders across Southeast Louisiana in peer counseling.  This became her new passion.  Becky learned the importance of peer counseling for all First Responders.  Becky began attending classes with the International Critical Incident Stress Foundation.  Becky is currently studying to become certified in Critical Incident Stress Management. 

Becky still had a passion for pre-hospital emergency medicine and EMS.  She began to volunteer with New Orleans EMS as a VIGOR.  In June of 2011, because of her passion for EMS and innate ability to lead and organize others, she was asked to expand her role and become the VIGOR Coordinator.  As the VIGOR Coordinator, Becky organizes the volunteers for special events as well as insures that all certifications and licensure are valid.  In June of 2013, she was hired by New Orleans EMS, as the Administrative Liaison and VIGOR Coordinator, where she continues to work today.  In 2014, Becky returned to school and attained her Advanced EMT Certification.  Becky is a Basic Life Support (BLS) Training Center Faculty at the Tulane Center for Advanced Medical Simulation and Team Training.  She also teaches an EMT Class at Tulane Center at Advanced Medical Simulation and Team Training. 

Major Benelli has been happily married to David Benelli for more than 24 years.  They have one daughter, Dana.  Becky has a step daughter, also named Becky, son in law Ryan, and a teenage grandson Ty.

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Shayna Goldfine, NRP
Emergency Operations | NOHSEP LNO

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Captain Shayna Goldfine has been a dedicated member of New Orleans EMS since 2018. She obtained her NREMT in 2010 and advanced to become a paramedic in 2013. Shayna plays a critical role in emergency operations and serves as a liaison officer with the New Orleans Homeland Security and Emergency Preparedness (NOHSEP).

Shayna's notable achievements include earning her Certified Emergency Manager (CEM) designation through the International Association of Emergency Managers (IAEM). She has presented at numerous conferences, including two presentations at the World Association of Disaster and Emergency Medicine (WADEM) in Ireland. Her outstanding presentation skills were recognized with a silver ribbon at the IAEM conference.

She holds a Bachelor of Science from Ithaca College, a Certificate in Disaster Management from Drexel University, and a Master’s in Public Health from Tulane University. Shayna is currently pursuing a doctoral degree in public health at Tulane.

Outside of her professional commitments, Shayna enjoys the company of her two cats, Hermes and Izzy. A unique and fascinating fact about her is that she knows how to play the harp.

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Gerardo Figueroa, NRP
Special Events Coordinator

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Major Gerry Figueroa, originally from Matanzas, Cuba, has been a dedicated member of New Orleans EMS since 2010. In his role as the Special Events Coordinator, Gerry is responsible for organizing and managing EMS support for various events, ensuring safety and efficiency.

Gerry enjoys good food and loves dancing with his friends, bringing his vibrant cultural background into his personal life. His passion for both his work and his community makes him an invaluable asset to New Orleans EMS.

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TJ Mendoza, NRP
OPCD Liaison

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Esther Swan, NREMT
EMS Medical Records and Processing Coordinator

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Lt. Esther Swan has been a dedicated member of New Orleans EMS since 1999 and has held her NREMT certification since 1994. As the EMS Medical Records and Processing Coordinator, she plays a crucial role in ensuring the smooth operation of medical documentation and records.

A native of New Orleans, Esther grew up in Algiers. She pursued higher education at Delgado Community College, where she earned her Associate's degree in Computer Information Technology in 2010 and an Associate's degree in Medical Billing and Coding in 2012.

Outside of her professional commitments, Esther is a devoted mother to her daughter. In her free time, she transforms into "DJ Eazy E," bringing her passion for music to life as a party DJ.

Esther's dedication to her work and her community, combined with her vibrant personal interests, makes her a valued and dynamic member of the New Orleans EMS team.

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Janick Lewis, NRP
Public Information Officer

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Captain Janick Lewis is the Public Information Officer for New Orleans EMS.  His duties include media and interagency relations, as well as overseeing public outreach and educational efforts.

Cpt. Lewis received his EMT Basic training from Delgado Community College in 2007, and his Paramedic training at Nunez Community College in 2009. He has been proudly serving with New Orleans EMS since 2008. In addition to his primary duties, Cpt. Lewis also maintains his department’s tracking for all calls for service, assists the educational team as an NAEMT instructor, and serves as the Assistant Medical Team Manager as part of Louisiana Task Force 1.

While he grew up in Alexandria, VA., Cpt. Lewis has called New Orleans home since 2003. He is proud to serve his community, and continues to ensure that the residents and visitors of the City of New Orleans continue to receive the best possible services from New Orleans EMS.  

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Gerilyn Dinette, NREMT
Finance Operations Coordinator

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Robyn Burchfield, RN, NRP
Patient Advocacy and Community Health

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A native New Orleanian, Robyn was trained by the City of New Orleans Paramedic Program and served as an EMT, Paramedic, and Paramedic Preceptor at New Orleans Health Department EMS from 1988 - 1998. When she left N.O.H.D EMS, she vowed to return one day after experiencing a little more of the world.

While serving as a civilian Flight Paramedic at a remote U.S. military base on Johnston Atoll, she became a PADI-certified Advanced Open Water Scuba Diver & Rescue Diver. As part of her training at what was then the world’s only Chemical Weapons disassembly facility, she was certified in Medical Management of Chemical & Biological Casualties and Hot Line Decontamination Management via the U.S Army. She is one of the few in New Orleans with real-world experience rescuing and treating people exposed to the chemical agents Sarin, VX, & Mustard gas.

After living in the Hawaiian Islands & missing her family and hometown, she moved back to New Orleans with renewed passion to help rebuild and improve healthcare in post-Katrina New Orleans.  Now a Registered Nurse & Charity School of Nursing grad, as well as a cancer survivor, Robyn feels blessed to be able to keep her vow, having returned to New Orleans EMS in 2011 to advocate for our patients amidst a fractured healthcare system. By collaborating with hospitals & social service agencies, she ensures our EMS patients receive continuity of care & services, especially for our chronically ill, frail elders, children, and our vulnerable citizens & visitors who are homeless, struggling with mental illness, and/or addiction to alcohol or drugs. 

Robyn is helping lead our innovative efforts to create Community Paramedicine, where we identify our patients who frequently call EMS & go to Emergency Rooms, and provide them with care coordination, readmission prevention, & access to an array of social services with our many community partners, as well as teaching on disease prevention & self-manangment.  New Orleans EMS’ motto, “So that others may live”, is based on our expertise at providing advanced life-saving emergency care. With Robyn’s collaborative work in EMS Community Health, our motto becomes “So that others may live and thrive!”.

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Shamira Walker
Administrative Assistant

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Operations

The New Orleans EMS Operation Division is responsible for all day-to-day duties and responsibilities associated with operating a municipal 911-ambulance service.  The division is responsible for the oversight of all field personnel, which includes field supervisors, and full and part time EMTs and paramedics.  Operations is also tasked with the scheduling of all unit operations, both for regular day-to-day coverage special event medical coverage. New Orleans EMS runs emergency services 24 hours a day, seven days a week to ensure the continuity of first-rate emergency care to the citizens and visitors of New Orleans, no matter what the circumstance.

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Chris Keller, NRP
Deputy Chief of Operations

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Deputy Chief Christopher Keller has worked as a paramedic for the City of New Orleans since 2002. In his role as Deputy Chief of Operations, he utilizes his thirty years of EMS experience to oversee and guide the department’s 150+ EMT’s, Advanced EMT’s, and Paramedics toward continued success as a municipal thrid service. Deputy Chief Keller obtained his EMT-Basic certification in 1993 from UL-Lafayette and his National Registered Paramedic certification in 1995 from East Baton Rouge EMS Paramedic Academy.

 

Throughout his time with New Orleans EMS, Deputy Chief Keller has served in various roles, including Field Operations Paramedic, Rescue Technician, Operations Lieutenant, Operations Captain, and as the EMS Liaison to the New Orleans Office of Homeland Security & Emergcnecy Preparedness.  Deputy Chief Keller holds multiple instructor certifications in Advanced Law Enforcement Rapid Response Traning (ALERRT), Tactical Emergency Combat Care (TECC), Combat Lifesaver, Vehicle Extrication Rescue, and Rescue Swimmer.  Other certifications he holds are Swift Water Rescue Technician, Structural Collapse Technician (USAR), and Public Safety & Rescue Diver. Deputy Chief Keller is a member of the NOEMS Tactical Medical Team supporting NOPD, U.S. Marshal’s Service, and other state and federal law enforcement agencies, and is also a member of Louisiana Task Force-1, for post-disaster USAR deployments. Additionally, DC Keller is a Private Helicopter Pilot and enjoys traveling, working out, and spending time with his three rescue dogs.

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David Hutchison, NRP
Operations Administrative Major

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Emily Reilly, LPC
Mental Health Coordinator

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Emily Reilly is the mental health coordinator for New Orleans EMS and has been with the department since 2022. She is a licensed professional counselor with a master’s degree in mental health counseling from Texas Christian University and a master’s degree in clinical psychology from the University of Central Florida. Emily has a research background and has performed research studying trauma treatments in first responders and veterans. Additionally, Emily provided trauma treatment for first responders after the Pulse nightclub shooting in Orlando, FL. She co-created a peer support program for the Orange County Fire Department in Orange County, Florida and trained firefighters as peer support members. Emily works to support the mental health of NOEMS personnel in a holistic manner. She hopes to share her work with departments across the country in order to promote access to high-quality mental health care for first responders. In her spare time, Emily enjoys listening to standup comedy and playing with her dogs.

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Laura Russell Hill, NRP
Field Supervisor A WATCH

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Captain Laura Russell Hill has been a dedicated member of the New Orleans EMS team since 2004 and has since built a remarkable career in emergency medical services.

Outside of her professional achievements, Laura's most impressive and relevant accomplishment is her dedication to her family. She has successfully potty-trained her twin daughters in one weekend, a testament to her commitment and perseverance. Her twins are now five years old, her "Pooh Bear" is four, and her youngest, affectionately referred to as "the Be Be" (said in Moira Rose's voice), is almost two. Laura spends every day off with her girls, living for their happiness and creating cherished memories.

Laura aspires to travel the world and continue growing through diverse experiences. She aims to show her daughters the beauty and wonder of the world, enriching their lives with unforgettable adventures.

In addition to her human family, Laura also has a unique cat that is cross-eyed and bobtailed, adding a touch of whimsy to her household. One quirky fact about Laura is that she started getting gray hairs this year, marking a new chapter in her life's journey.

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Brooke Christy, NRP
Field Supervisor A WATCH

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Darryl Richardson, NRP
Field Supervisor B WATCH

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Captain Darryl Richardson currently serves as the B Watch Field Supervisor for New Orleans EMS.  He has held this position since 1993, and his duties include overseeing the daily operations of the men and women on his watch, as well as ensuring that medics provide the highest quality emergency medical treatment as dictated in the New Orleans EMS Mission Statement. 

Captain Richardson received a Bachelor’s Degree in Biology from Southern University New Orleans in 1981.  He went on to become an EMT-Basic in 1982, and received his certification as a Paramedic in 1987.  Captain Richardson started his EMS career with the City of New Orleans in 1985, and his leadership skills have led to him being the longest serving Field Supervisor within the division.

As a native of New Orleans, Captain Richardson is dedicated to the city he loves and regularly works toward bettering the lives of his fellow citizens.  He is an active member of the Zulu Social Aid and Pleasure Club.

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Holly Sherman, NRP
Field Supervisor B WATCH

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Captain Holly Sherman serves as a Field Supervisor at New Orleans EMS, a position she has held since 2021. Holly completed both her EMT and Paramedic training at SLCC in Lafayette Louisiana. Throughout her career, she has received several commendations for her outstanding patient care.

Holly is well-known for her appearance on the A&E TV hit series Nightwatch: New Orleans, which showcased her skills and dedication. Her ultimate career aspiration is to become the Deputy Chief of Operations at New Orleans EMS, although she thoroughly enjoys her current role and has no immediate plans to transition.

Holly is the proud mother of two children, Saint and Salem, whom she considers her greatest achievements. In her free time, she enjoys the quirky pastime of watching chickens run, finding it an amusing way to relax.

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Titus Carriere, NRP
Assistant Field Supervisor B WATCH

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Lt. Titus Carriere is an Operations Assistant Field Supervisor at NOEMS, having acquired his NRP certification in 2005 and joining the department in 2011. He achieved significant milestones, including being promoted to Lieutenant in 2021 and becoming the very first medic to administer pre-hospital blood in the field at NOEMS. Titus holds a BS in Allied Health Science from Nicholls State University, graduating in 2004. His aspirations include advancing to the role of Field Operations Captain at NOEMS. A unique aspect of his background is his experience as a jazz musician in high school.

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Keeley Williams-Johnson, NRP
Field Supervisor C WATCH

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Captain Williams-Johnson has been with the City of New Orleans Emergency Medical Services since 2000 and is currently supervisor of D Watch. Her duties include overseeing the daily operations of the men and women on her watch as well as ensuring that medics provide the highest quality emergency medical treatment as dictated in the New Orleans EMS Mission Statement. Captain Williams-Johnson was the first NOEMS female SWAT medic and completed the NOPD SWAT Academy in 2006, she is also cross-trained in high angle rescue, swift water rescue, confined space rescue, rapid rescue diver and is a member of SELA TF 1 USAR team. Captain Williams-Johnson received her EMT Basic training and Paramedic training at Nunez Community College and has been a paramedic since 2000.

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William Niemeck, NRP
Field Supervisor C WATCH

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Captain Niemeck is a proud graduate of De La Salle High School.  He received a degree in 2000 through Delgado Community College’s Allied Health Program.  He additionally has a Bachelor's degree from Southeastern Louisiana University in Hammond.  Prior to his EMS career, he was an officer with New Orleans Harbor Police where he received a commendation for pursuing and apprehending an armed robbery suspect. He was also a founding member of NOPD’s Crisis Intervention Unit where he received a commendation for talking and transporting a suicidal patient from jumping off the Mississippi River Bridge. He began his career with New Orleans Health Department EMS in February 1991. He started out as a field paramedic, and his dedication to furthering both his own knowledge base as well as his coworkers led to him securing his current position.  During Hurricane Katrina Captain Niemeck was assigned to the LA Bureau of EMS Emergency Operations Center where he had the role of NOEMS Liaison and was responsible for assisting with coordinating equipment and assets used in the massive recovery effort. His duties were again requested during Hurricane Gustav.  He is affiliate faculty with Operation Life saver Training Center, and is a certified Instructor in BLS, ACLS, PHTLS, PALS, PEPP, AMLS, TECC and Active Shooter. He additionally holds certifications as a Dive Rescue Specialist, Hazardous Materials Technician, IPMBA EMS Cyclist and is a Bureau of EMS Instructor.  Captain Niemeck is the Medical Manager for LA Task Force 1, one of 3 state Urban Search and Rescue Teams.  He was recognized for his assistance while deployed for the Tuscaloosa Tornado of 2011, and has also been recognized by the White House Medical Unit for his participation in presidential details. He is also involved with LSU Interim Hospitals Sudden Impact Program.

Captain William Niemeck was appointed to the position of Education Coordinator from 2005 until 2022. Since that time, he has been responsible for the initial education and training as well as recertification of all New Orleans EMS personnel.

Captain Niemeck spends his off time supporting his daughter’s cross country and track meets as well as her equestrian competitions.

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Shaquille Harris, NRP
Assistant Field Supervisor C WATCH

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Kevin Hoag, NRP
Field Supervisor D WATCH

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Captain Kevin Hoag serves as the D Watch Field Supervisor for New Orleans EMS, and his duties include overseeing the daily operations of the men and women on his watch, as well as ensuring that medics provide the highest quality emergency medical treatment as dictated in the New Orleans EMS Mission Statement.

Captain Hoag proudly served our country as a member of the United States Navy (both active and reserve) from 1982 until 1993.  He became an EMT-Basic in 1991, and worked for various private ambulance services before joining the city ranks in 1993.  He obtained both national and state certification as a Paramedic in 1996, and additionally has been an instructor in CPR, BTLS, ACLS, and PALS.

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Christine Guidry, NRP
Field Supervisor D WATCH

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Captain Christine Guidry operates as Field Supervisor at NOEMS.  She began in the EMS field through her local volunteer fire department.  She obtained her EMT Certification in 1995 and five years later, her Paramedic certification at Lafourche Technical Institute. After some time with a private EMS service, Christine joined New Orleans EMS in 2008. Christine previously served as FTO and also is IPMBA certified.  In 2011,  Christine was selected as NOEMS Bike Team Commander.  It became her responsibility to maintain the fleet as well as train and manage other NOEMS Bike Medics.  Along with her IPMBA certification, Christine is also a Tactical Medic where she works closely with NOPD Special Operation Division on high risk calls. In 2019, Christine was promoted to Captain and has since been Operations Supervisor.

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Andrew Bouck, NRP
Assistant Field Supervisor D WATCH

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Lt. Andrew Bouck has been an integral part of New Orleans EMS since 2014, advancing to the rank of Operations Lieutenant. He acquired his NRP certification in 2017 and has since demonstrated exceptional dedication and skill in his field. Among his most impressive achievements are his qualifications as a Hazmat Technician, Tactical Medic Lead, USAR member, and Rescue Technician.

Throughout his career, Andrew has been recognized with commendations from both the New Orleans Fire Department (NOFD) and New Orleans EMS (NOEMS), as well as receiving the prestigious Army Commendation Medal.

Andrew is passionate about ensuring that NOEMS remains at the forefront of pre-hospital care, continuously striving for excellence and innovation. Outside of his professional life, he is engaged to be married and enjoys trail running in his spare time.

One quirky fact about Andrew is that he would always prefer to be out on the trails running, embracing the outdoors whenever he can.

Logistics and Special Operations

The Logistics Team is responsible for inventory, ordering and maintaining supplies and equipment, and helping maintain disaster readiness including disaster trailers, boats, medical surge bus and the command trailer. Logistics is also tasked with overseeing the field testing of new products, fleet and facility maintenance, and the issuing and tracking of city-owned equipment.

The Special Operations Team is made up of New Orleans EMS paramedics and EMT's that have received specialized training in a variety of subsets of EMS.  This includes our tactical medic team, all of whom have completed training with the NOPD SWAT team, and assist NOPD in events such as hostage situations, active shooter incidents, and the serving of high-rish warrants.  New Orleans EMS Special Operations also includes Paramedics and EMTs who are trained in Swift Water Rescue, certified as Hazardous Materials Technicians, and function as part of the regional Urban Search and Rescue (USAR) team.  Our EMS Bike Team is comprised of IPMBA Certified Bike Medics, and is utilized frequently during major events, festivals, and races.  The New Orleans EMS Honor Guard is also part of the Special Operations team.

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Cedric Palmisano, NRP
Deputy Chief of Special Operations and Logistics

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Deputy Chief Cedric Palmisano is the New Orleans EMS Deputy Chief of Special Operations and Logistics.  He is responsible for the NOEMS Special Ops Division, which includes Vehicle Rescue, High Angle and Confined Space Rescue, Water Rescue, Urban Search and Rescue, Haz-Mat Rescue, and Tactical Medics.  He also manages EMS logistics, and the emergency response fleet vehicles.

Deputy Chief Palmisano is a Nationally Registered Emergency Medical Technician - Paramedic and has been in EMS since 1994. He started as a volunteer with New Orleans EMS in the summer of 1994. He became an employee of the City in the spring of 1996. In 2005 after Hurricane Katrina, he was promoted to Lieutenant of Planning and was assigned to the New Orleans Emergency Operations Center where he spent many long days working to get the city back on its feet. As the Planning Lieutenant, Chief Palmisano's responsibilities included coordinating local, state, and federal emergency medical response pre and post disaster as well as mass surge events. As the EMS planning coordinator, he was responsible for planning and coordinating medical coverage for special events including Super Bowl XLVII, Mardi Gras, French Quarter Festival, marathons, holiday events and any other event that may require an EMS presence in Orleans Parish.  He became a tactical medic in 2009 and is still one today.  Cedric was promoted to Deputy Chief in Spring of 2014.

He is the proud parent of two wonderful children. He is a graduate of Brother Martin High School class of 1992 and Graduated from Delgado Community College in 1998 with an Associate's Degree of Science / Paramedic. He served in the Louisiana Army National Guard from 1998 to 2004 as a flight medic (DUSTOFF) with the 812th Medical Company (Air Ambulance). Prior to leaving the military, Chief Palmisano spent his last year of service on active duty in support of Operation Enduring Freedom.

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Charlie Brown, NRP
Materials Manager

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Lt. Charlie Brown has been an indispensable member of New Orleans EMS since 1985, contributing his expertise and dedication through seven different administrations. With his extensive experience and commitment, Charlie has played a key role in ensuring the operational efficiency and success of the organization.

Charlie earned his NREMT in 1982 at Nunez College and his NRP in 1990 at GMKO. His deep understanding of emergency medical services and materials management has made him a cornerstone of the team.

A native of New Orleans, Charlie grew up in the 7th Ward and attended McDonogh 35, where he played center on the football team. His technical skills are further highlighted by his 2nd class FCC license and his passion for tinkering with electronics. His hobby of collecting model trains showcases his meticulous attention to detail and dedication to precision.

Charlie is happily married to his wife Shelia and is a proud father of five children and ten grandchildren. His long-standing service, technical acumen, and unwavering commitment to New Orleans EMS underscore his invaluable contribution to the organization and the community.

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Perry Lew. NRP
Fleet Coordinator

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Perry Lew has been an integral member of New Orleans EMS since August 1999. He brings a wealth of experience and expertise in various critical roles, including Paramedic/FTO, Rescue Technician, Fleet Coordinator, HazMat Technician, and SWAT Medic.

Perry began his EMS journey by earning his NREMT certification in 1996, followed by his NRP in 1998. Over the years, he has played a vital role in performing high-risk and complex technical rescues, ensuring positive outcomes for numerous patients. As the Fleet Coordinator, Perry has been instrumental in maintaining the operational efficiency of the fleet. His ability to identify and address issues on-site has minimized downtime, prevented extensive repairs, and saved the city significant resources.

Perry's proactive approach has allowed him to detect and rectify systemic mechanical issues, ensuring the reliability of the fleet. His vigilance in monitoring trends and addressing potential problems before they escalate has kept units rolling smoothly, benefiting both the department and the community.

Educationally, Perry's journey began at the Rabbinical College of America in Morristown, NJ, where he majored in religious studies. He later attended Delgado Community College to obtain his NREMT and NRP certifications. His dedication to excellence has earned him multiple letters of commendation during his tenure at NOEMS.

Looking ahead, Perry aims to retire from EMS, leaving behind a legacy of dedication and service. Outside of his professional life, he has been happily married to his wife, Angelle, for 21 years. They have two children: Hannah, 20, and Jonathan, 17. Perry is a firm believer in starting his day with a cup of coffee before tackling his responsibilities.

Perry Lew's commitment to excellence and his multifaceted expertise make him a valued member of the New Orleans EMS team.

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Chris Martinez, NRP
Rescue Technician

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Eugene McMillen, NRP
Rescue Technician

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Eugene McMillen is a dedicated and skilled professional with extensive experience in various facets of emergency medical services. Serving as a rescue technician, logistics specialist, tactical medic, blood medic, and field training officer, Eugene brings a wealth of knowledge and expertise to his roles. He is also the operator of the EMSU1 MCI bus, ensuring efficient and effective response during mass casualty incidents.

Eugene's specialized training includes high angle/confined space rescue and vehicle extrication, making him a versatile asset in diverse emergency scenarios. He has been an NRP since 2015 and an NREMT since 2007, having completed his NREMT certification at Keiser Community College in West Palm Beach, FL, and his paramedic training at the National EMS Academy in Covington, LA.

Among his numerous achievements, Eugene considers becoming a paramedic to be the most impressive and relevant. His commitment to providing the best public service to the city is unwavering, driven by a passion for excellence and community care.

Outside of his professional life, Eugene cherishes time with his wife of 24 years, their two children aged 21 and 11, and their 7-year-old Yorkie. An interesting personal detail about Eugene is his habit of wearing three pairs of socks, regardless of the weather.

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Nicolle Dupepe IV, NRP
Rescue Technician

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Cole Dupepe has been a committed member of New Orleans EMS since 2011. He began his EMS journey in 2009, followed by AEMT certification in 2011, and achieved his NRP in 2012.

Currently serving as Rescue Technician, Cole's extensive skill set includes Vehicle, Rope, Water and Confined Space Rescue, Hazmat Technician, NAEMT Instructor, Tactical Medic, and LA-TF1 USAR Medical Specialist. He is one of the first pre-hospital blood medics and has made notable appearances on the NOEMS YouTube channel and local news segments for the NOEMS blood program. Cole also serves as the NOEMS Operative IQ Administrator.

He completed his NREMT training at Tulane University and pursued further AEMT and NRP qualifications at Nunez Community College. Cole has been recognized for his exceptional response to the 2016 Baton Rouge Flood and Hurricane Florence in South Carolina.

Aiming to become independently wealthy, Cole balances his professional aspirations with a fulfilling personal life, spending time with his wife and their two daughters, aged 8 and 10. An intriguing fact about Cole is that he is actually the sixth of his name, though the documentation to prove the existence of the original Senior and Junior has been lost to time.

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Dave Wilson, NRP

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Jasmine Smith
IT Manager

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Jasmine Smith has been serving as the IT Manager for New Orleans EMS since 2021. With a career that began in 2006 with the City of New Orleans, Jasmine brings a wealth of experience and dedication to her role. A longtime resident of New Orleans, she grew up in New Orleans East and is a proud alumna of Marion Abramson Senior High (GO COMMODORES!).

Jasmine is the mother of two girls, Ashley and Alexis. Despite her many accomplishments, she harbors an unusual fear of animals-- especially rabbits.

Outside of work, Jasmine's passion is cooking. She boasts a chef's kitchen in her home, where her most requested dish is Louisiana red beans and rice. Known for her culinary skills, she takes pride in keeping her Magnalite pots polished and ready for use.

Jasmine's commitment to her community and her love for her hometown are evident in all she does, both professionally and personally.

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Tyrick James
IT Specialist

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Tyrick James has been the IT Specialist at New Orleans EMS since 2023. Originally from Dallas, Texas, Tyrick has a rich background in both academics and athletics. Despite being a Dallas Cowboys fan, his colleagues have grown to appreciate him.

Tyrick holds a BS in Computer Science from Tulane University, where he also played tight end for the Tulane Green Wave and became a 5-time bowl champion. His passion for learning continues as he plans to further his education in software development and software engineering.

Engaged to marry his fiancé Brindesi in September 2025, Tyrick balances his professional and personal life with remarkable dedication. A fun fact about Tyrick is that he is also a barber, serving as the barber for the Tulane football team.

Tyrick has a pit/lab mix named Dallas, showing his love for both his hometown and his canine companion. His diverse talents and commitments make him a valued member of the New Orleans EMS team.

Education and Training

The Education and Training Division is responsible for coordinating and implementing all educational and training classes, ensuring departmental quality improvement, and providing outreach and health education to the New Orleans community. Some of the classes offered to our employees include ACLS, PALS, PHTLS, PEPP, AMLS, CEVO, HAZ-MAT, Bloodborne Pathogens and all others that are required for the maintenance of national and state certification.

Education and Training also oversees a Field Training Program for monitoring field EMTs and paramedics. Field Training involves a designated Field Training Officer being available to observe and participate in field operations and offer insight and feedback to ensure that all employees, both new and old, are providing the highest level of pre-hospital medical care in accordance with departmental policy and procedure.

The Clinical Office is part of the Education and Training Division, and is tasked with reviewing reports and identifying trends within our department in order to direct quality improvement and assurance initiatives.  The Clinical Office also compiles data for various programs such as the CARES (Cardiac Arrest Registry to Enhance Survival) Registry, the trauma peer review committee, the Louisiana Emergency Response Network (LERN), and other entities that value sharing information and feedback with our department in order to provide the best continuous care.

New Orleans EMS's Community Outreach Program also falls under the umbrella of the Education and Training Division.  The purpose of the program is to reduce morbidity and mortality rates in New Orleans by providing health and safety education to the public we serve.  All public education and outreach initiatives are the responsibility of the Community Outreach Coordinator, and include free CPR training, child passenger safety programs, the Public Safety Explorer program, EMS T.A.S.K. Force for Kids, ambulance demonstrations and displays, and participation with various safety advocacy coalitions.

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Lynn Ramagos, NRP
Deputy Chief of Education and Training

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Deputy Chief Lynn Ramagos has served with the EMS Division in the City of New Orleans for over 22 years. He began his tenure as a VIGOR for the Health Department in 1991 and was hired a year later as a field EMT.  In 1993 he, became a Nationally Registered Paramedic.  In 2002, he was promoted to Field Supervisor and, after ten years, was promoted to Deputy Chief of Training and Education.

Current responsibilities include overseeing the Education and Community Outreach Divisions.  He also manages the Drive Cam/Lynx system to ensure safe driving practices by the field staff, is a Lytx and Everbridge Administrator, and is a member of the team involved in the interview process of new applicants and overseeing their departmental orientation.  He is Chairperson of the NOEMS Accident Review Board and is part of the management team of ImageTrend.

Educational background includes instructorships in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), PreHospital Trauma Life Support (PHTLS) and Advanced Medical Life Support (AMLS).   He is additionally Haz-Mat Technician and I.P.M.B.A. certified and also has an Associate Degree of Applied Science in Paramedic Studies from Delgado Community College.  

Lynn resides in the City of New Orleans and is married with one son. He is an avid sports fan and enjoys traveling with his family to LSU baseball and football games. He and his family also enjoy supporting our Saints team, regularly attending games.

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Tom Dransfield, NRP
Quality Assurance and Safety Officer

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Major Tom Dransfield serves as the Quality Assurance and Safety Officer for New Orleans EMS, a role he has excelled in since 2017. With over 35 years of experience as a paramedic, Tom has worked in both urban and rural Fire and EMS systems across Texas, Arkansas, and Louisiana. He joined NOEMS in 2015 and has since been instrumental in expanding the Office of Quality Assurance and implementing the Pre-Hospital Trauma Blood program. In addition to his primary responsibilities, Tom also serves as the department’s Safety Officer and oversees the Hazardous Materials Technician Medics.

Tom's professional journey began in 1989, and his dedication to excellence is evident in his numerous achievements and ongoing initiatives. His primary goal is to inspire clinicians to become the best pre-hospital providers possible through continuous education and training.

Outside of his professional life, Tom has been happily married for 31 years and is a proud father to one daughter. His family also includes two beloved corgis. Despite his extensive career in EMS and Fire, an interesting fact about Tom is that he does not drink coffee.

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David Perez-Luna, NRP
Clinical Data Specialist

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Lt. David Perez-Luna has been with New Orleans EMS since November 2019, serving as a dedicated EMT since October 2013 and a paramedic since July 2016. Promoted to Lieutenant in July 2022, David is committed to advancing his career further.

Originally from Zacatecas, Mexico, David moved to Colorado at the age of four. He pursued his studies at the University of Colorado, proudly cheering for the Buffaloes. While in Colorado, David developed a passion for snowboarding, which led to two significant collarbone injuries and surgeries. Seeking a change, he relocated to New Orleans, where the vibrant culture, festivals, and culinary scene provide ample enjoyment without the risk of re-injury from snowboarding.

In New Orleans, David met his wife, an ER Nurse at University Medical Center, and they celebrated their wedding in May 2024 in Oaxaca, Mexico.

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Stanley Woods, NRP
Training Coordinator

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Captain Stanley Woods is the Training Coordinator for New Orleans EMS, a role he has excelled in since 2021 when he was promoted to Field Operations Captain and Field Training Coordinator. A committed paramedic since 2013, Stanley joined New Orleans EMS in 2014, bringing his expertise and dedication to the forefront of the organization.

Stanley earned his Bachelor of Science degree from Xavier University and is currently pursuing a Master's program. His goals include becoming a Healthcare Consultant while continuing his career at New Orleans EMS, demonstrating his commitment to both personal and professional growth.

Married with two daughters, Stanley balances his demanding career with a fulfilling family life. His dedication to excellence in EMS training and his ambition for continuous improvement make him a valuable leader and role model within the New Orleans EMS community.

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Matteo Avocato, NRP
Education Coordinator

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Captain Matteo Avocato has been a dedicated member of New Orleans EMS since 2014, bringing a wealth of experience and expertise to his current role as Education Coordinator. He began his EMS journey by acquiring his EMT certification in 2010, followed by his NRP in 2012.

Throughout his career, Matteo has achieved significant milestones, including serving as a Field Training Officer (FTO), Tactical Paramedic, Assistant Shift Supervisor, and Shift Supervisor. His comprehensive background and leadership skills have been instrumental in shaping the next generation of EMS professionals.

Raised in the New Orleans area, Matteo's deep-rooted connection to the community fuels his passion for impacting the lives of his colleagues positively every day. His goal is to support and mentor his team, whether through education or by working alongside them in the field.

Outside of his professional life, Matteo enjoys spending time with his wife and daughter. A unique and interesting aspect of Matteo's life is his involvement in competitive barbecue competitions, where he showcases his culinary talents.

Matteo Avocato's dedication to excellence, continuous learning, and community service makes him a valued leader at New Orleans EMS.

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Stephanie Norwood, NRP
NOEMS/NOFD Quality Assurance Analyst

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Stephanie Norwood is a dedicated and accomplished Paramedic, currently serving as the NOEMS/NOFD Quality Assurance Analyst. She acquired her NREMT in 2010 and began her journey with NOEMS in 2017. One of her most impressive achievements is graduating Summa Cum Laude from Columbia Southern University in October 2024 with a bachelor's degree in EMS Administration, focusing on EMS Education. She also holds an associate degree in general studies with a concentration in paramedicine from Nunez Community College.

Stephanie has ambitious goals, including pursuing a master’s degree and continuing her efforts to educate the medical community about Idiopathic Intracranial Hypertension. She is also committed to advocating for early screening for women’s cancer.

Married since 2023 to her husband Nathan, who is also in EMS, Stephanie has two older children, Leslie and Colin. A unique aspect of Stephanie's personality is her passion for severe weather. She dreams of studying tornadic engineering at Oklahoma University and hopes to one day chase storms in the Midwest, driven by her love and knowledge of tornadoes and weather patterns.

Planning, HR and Finance Department

New Orleans Emergency Medical Service’s Planning, HR and Finance Department manages all human resources duties, as well as issues involving infection control, department finances, and personnel matters. This department also oversees the EMS Liason to the Office of Emergency Preparedness and Homeland Security, backup Operations Director, backup EMS Assistant Medical Coordinator and field Paramedics when needed.  Department responsibilities also include the maintenance of State and Federal grants for New Orleans EMS.